Deposit Account Servicing - Deposit Account Servicing Generalist

TITLE: DEPOSIT ACCOUNT SERVICING GENERALIST
STATUS: NON-EXEMPT
REPORT TO: SR MANAGER – OPERATIONS – DEPOSIT SERVICING
DEPARTMENT: DEPOSIT ACCOUNT SERVICING
JOB CODE: 11968
PAY RANGE: $27.97 - $30.00 HOURLY

GENERAL DESCRIPTION:
As a Deposit Account Servicing Generalist, you will play a crucial role in ensuring smooth and efficient servicing of deposit accounts. You will support and assist with account maintenance, transaction processing, regulatory compliance, and member inquiries related to deposit products. This role is designed for someone who thrives in a fast-paced, dynamic environment and is eager to assist across different areas of Deposit Account Services. You will work closely with internal teams to keep production moving and resolve issues quickly, ensuring we continue to deliver outstanding service to our members.

TASKS, DUTIES, FUNCTIONS:
1. Deposit Account Maintenance: Perform account updates, process changes, and ensure accurate documentation for existing member accounts.

2. Transaction Processing: Handle check disbursals related to account closures and cashier’s check issuance, ensuring timely and accurate posting.
3. Call Pod Support: Provide assistance on inbound and outbound calls to members, addressing inquiries, resolving issues, and delivering exceptional service.
4. Regulatory Compliance: Ensure compliance with Regulation D, Regulation CC, Bank Secrecy Act, and other applicable laws. Stay current on changes and implement updates.
5. Develop and conduct training sessions for new employees, ensuring a comprehensive onboarding process and fostering a knowledgeable and skilled team. Additionally, provide ongoing training and support to existing team members to enhance their proficiency and adaptability within the department.
6. Monitor the workflow, overseeing a wide variety of tasks to maintain efficiency and effectiveness. Ensure that the team stays within assigned limits, maintaining meticulous records, and balancing daily transactions.
7. Cross-Functional Collaboration: Provide support across various areas within Deposit Services, acting as a flexible team player who can step in where needed to keep processes on track.
8. Problem Resolution: Identify and resolve issues in Deposit Services, working closely with internal teams to troubleshoot and ensure timely and accurate resolution.
9. Documentation and Compliance: Maintain accurate records, document processes and procedures, and ensure operations comply with internal policies and external regulatory requirements.
10. Continuous Improvement: Identify opportunities to enhance process efficiency, reduce errors, and improve service delivery within Deposit Servicing.
11. Training and Professional Growth: Stay abreast of credit union and departmental training by actively engaging in knowledge-building sessions. Pursuing self-directed development, cross-training opportunities to elevate expertise in workflow responsibilities. Participate in credit union professional development programs to enhance career progression. Embrace additional responsibilities as assigned, including supporting system validation efforts and contributing to broader departmental initiatives.
12. Digital Expectation: Identify and propose process optimization, with a digital innovation focus, to enhance the operational performance. Support implementation of digitally focused projects, which include participating in testing new solutions.
13. Engagement Participation: Foster a positive, inclusive work environment that inspires others through words and actions; motivates other employees by embracing and practicing Golden 1’s mission, vision, and core values.
14. Record-Keeping: Maintain organized and detailed records of all interactions, transactions, communications related to workflows, review and update workflow procedures and prepare statistical information to Management.


PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
1. Strong oral and written communication skills are required to train and staff, implement, as approved; procedural recommendations, negotiate vendor contracts and perform other related tasks.
2. Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a typewriter, adding machine, personal computer, facsimile machine and telephone.
3. Ability to work as part of a team.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
1. INTERNAL: All levels of staff and management
2. EXTERNAL: Members, vendors, suppliers, state and government agencies.
QUALIFICATIONS:
1. EDUCATION: High School or GED required, associate degree in related field or equivalent work experience is preferred. Relevant certifications, such as IRA Specialist and Deceased Specialis