Director, Account Management

Join our business as an Account Director with DP World and be at the forefront of driving business growth,exceeding sales targets, and ensuring customer satisfaction, all while efficiently managing and renewing existing accounts within budget constraints. The Account Director will focus on developing the business of the assigned key customer in alignment withthe overall strategy incl. maintaining and satisfaction of this key customer.

 

About the role:

How you will contribute:

• Responsible for meeting and exceeding all budgeted sales goals without exceeding theapproved selling expense budget.
• Commercially manage the existing book of business for their nominated accounts and ensure all renewals are successful.
• Own the development of and continuously update the customer global account plan so that it is always fit for purpose as an account management tool, ensuring the integrity of the plan against customer needs to enable strategic planning via executive reviews
• Establish productive, professional relationships with key personnel within the customers global organization, propagating new relationships to bridge identified gaps in service or geographical areas
• Understand the customer's business (strategically, operationally, financially) and the customer's buying process identifying all influences, intimately understanding theirrequirements
• Coordinate all growth initiatives specific to the global customer business, identifying and growing opportunities to the assigned targets for profitable sales volume and strategic objectives of the account
• Following the Bid Process, responsible for ensuring solution development, pricing & negotiation efforts that best address customer needs, coordinating the involvement of all key internal stakeholders.
• Coordinate and take the ownership for RFQs for new business opportunities and renewals of existing business with assigned accounts engaging other functions as required and own the commercial relationship and contract negotiations with customer
• Track key account metrics and alert internal stakeholders of any performance or cost to serve requirements, ensuring action plans are initiated and acted on to resolution.
• Maintain an up-to-date pipeline of current and future opportunities, quantifying number ofopportunities, value of the opportunity and managing the probability to win
• Assist with high severity requests or issue escalations as needed
• Co-ordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations
• Plan, schedule and facilitate Quarterly Business Reviews with assigned accounts and maintain an up-to-date pipeline of current and future opportunities
• Mentor and support team members through development plans and coaching to ensure best practice and standard approach to account management globally is followed.

 

Your Key Skills:

• Degree or equivalent in business administration or transport/logistics
• Proven track record of having consistently achieved on a sales quota at a relevant scale
• Minimum >10 years’ experience within the transport, logistics or freight forwarding industry (or similarservice industry) with focus on the assigned Industry Vertical
• Significant sales experience accompanied by expertise in leading and managing a team

 

Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

 

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.  

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushi