Borrower Processor (Remote)

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience.

Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.

Job Description:

The Zippy Borrower Processor plays a crucial role in facilitating the smooth and efficient processing of manufactured home loan applications. Your primary responsibilities will include reviewing and verifying borrower documents, coordinating with borrowers over the phone, and collaborating with underwriters and Loan Originators to ensure timely completion of loan files. By leveraging your exceptional organizational skills, attention to detail, and strong communication abilities, you will contribute to the overall success of our loan origination operations and helping our borrowers become home owners!

1. Document Processing:

   • Review loan applications and associated documents for accuracy, completeness, and adherence to company guidelines

   • Verify borrower information, including income, employment, credit history, and assets.

   • Organize and maintain loan files, ensuring all necessary documentation is included

2. Borrower Interaction:

   • Communicate effectively with borrowers via phone to gather required documents, clarify information, and address any concerns or questions

   • Provide guidance to borrowers regarding the loan application process, documentation requirements, and timelines

   • Maintain a professional and courteous demeanor while building rapport and establishing a trusting relationship with borrowers

3. Collaboration with Underwriting:

   • Collaborate closely with underwriters to resolve any discrepancies or issues identified during the loan processing stage

   • Prepare loan files for underwriting review, ensuring all necessary documentation is accurately compiled and accessible

   • Provide additional information or documentation as requested by the underwriting team, promptly responding to any queries or concerns

4. Compliance and Quality Control:

   • Adhere to all regulatory guidelines, policies, and procedures throughout the loan processing and underwriting process

   • Conduct quality control checks on loan files to ensure accuracy, completeness, and compliance with company s