Jobs and Careers
CI
Lead, Creative Services
CivicPlusUnited States, United Statesfull_timeVerifiedPosted 8 Oct 2025
💰 $101,300/yr($70,300/yr – $101,300/yr)
About the role
Your ImpactThis position will be responsible for creating a motivational and productive work environment for other creative services team members as well as individual customer design implementations. The Creative Services Team Lead creates and owns every aspect of a successful design and is responsible for implementing workflow procedures based on direction from the Implementation Team Manager. Their duties include cross-departmental collaboration, implementing process changes, and assisting team in meeting departmental goals. A Team Lead must be confident, proactive, and willing to take on workplace challenges while motivating others. About CivicPlusAt CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. What You’ll DoAs a Lead, Creative Services, you will:
- Strong ability to balance individual design role with high customer satisfaction while prioritizing supporting needs of the team
- Facilitates team and (if necessary) customer meetings
- Effectively communicates relevant project information to team members and/or customers via written or verbal communication.
- Resolves and/or escalates issues in a timely fashion and suggests areas for improvement
- Monitor and document productivity and quality of members on team. Recognize high performance and accomplishments and execute plans for improvement when necessary.
- Acts as the subject matter expert for the team
- Fill in for creative services members by managing daily operations in their absence.
- Respect decision-making boundaries and know when to call the attention of the manager.
- Assist in conducting performance reviews and team development.
- 3+ years of experience in a creative services role (art director, graphic designer, etc)
- 3+ years demonstrated history of successful leadership experiences such as project ownership, leading cross-functional team projects, etc.
- Figma Experience required
- Bachelor’s degree or equivalent experience
- Demonstrated excellence in setting customer expectations and delivering results on design duties as assigned
- Outstanding communication and leadership skills
- Ability to work effectively within a team with a goal-oriented mindset
- Ability to make quality decisions by using data and/or problem-solving skills
- Excellent time-management skills with attention to detail
- Proficient computer skills including Microsoft Office Suite, Slack, SalesForce, preferred
- Completing web design projects experience required
- Nice to have: experience with automation and workflow tools:
- HTML, CSS functional understanding, some experience
- Estimated Salary Grade Range: $70,300 - $101,300
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
- Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
- Introductory call with Talent Acquisition
- Interview with the Hiring Manager
- Panel Interview with CivicPlus team members, including an interview project activity
- Offer
- CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
- This position will remain open until Monday, October 27, 2025 at 4pm CST. We encourage you to apply as soon as possible, as applicatio
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