Project Manager 20250220 (Remote)

Project Manager
Job Description:
TDB Communications, Inc. is seeking an experienced PROJECT MANAGER to join our operations leadership team. The Project Manager will oversee all aspects of daily call center operations for contracts as needed and assigned by Senior Leadership. This includes but is not limited to staffing, performance, training, client, and compliance requirements. The Project Manager will serve as first point of contact for senior leadership and clients; but also support On-Site and Remote Leadership teams, Employees, and Support Staff members. The Project Manager will facilitate positive, constructive, and critical feedback to ensure their team(s)/contact(s) have the tools they need to succeed in their role and requirements. 
Every day, TDB Communications is entrusted to support government programs by providing exemplary services to our client(s).
Start Date: Mid to Late March 2025
Hours of Operations- Live Production Schedule: The Project Manager will align to an operations schedule that best fits the business, employees and projects’ needs.
    · Must be flexible with all schedules and be able to work weekends and or holidays.
    **Please note that all schedules are subject to change due to business needs.
Pay and Benefits:
Base rate: $102,920; Commensurate on Experience Medical, Dental, and Vision benefits available 401(k) available with company match Paid holidays PTO
What the Project Manager will be doing:

• Oversee the daily operations of the Contact Center and acts as a primary point of contact for clients, staff and support teams to deliver high quality services in a timely manner.
• Responsible for updating the company's knowledge base system as well as updating policies and procedures.
• Ability to adapt to unique project management methodologies and internal guiding principles required to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes.
• Excellent interpersonal, written communication, process mapping, and presentation skills.
• Adapt and institute project management structures and systems that enforce accountability for project execution but are flexible enough to function within our extremely fast paced environment.
• Bring a flexible, positive, and solutions-oriented mindset to everything you do. This is a fast-paced environment that best suits individuals with the energy and willingness to tackle a variety of needs from our operations.
• Develop and maintain rapport and a professional relationship with all clients, staff and support teams to ensure communication channels are open in regards to staff successes/opportunities/performance and project growth.
• Immerse yourself in our operations in a fast-paced, growing, learn-it-yourself environment to gain and maintain an expert level of internal operational strategy and processes.
• Accountability conversations and documentation.
• Authoring and discussing employee's performance appraisals; addressing employee performance and corrective action plans.
• Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics.
• Able to work in a high paced changing environment and able to effectively manage many lines of business and tasks.
• Reporting and escalating issues/concerns to your senior manager or HR in a timely fashion.
• Proactively anticipate and develop solutions to possible issues, resolve issues/concerns.
• Lead staff orientations and meetings internally in order to provide key information and or development; Meet with client           and or support teams via meeting, phone or teams.
• Maintain detailed records, agendas, meeting minutes, logs, and operations details.
• Create a positive team environment by motivation and recognition.
• Maximize employee and site efficiency and profitability.
• Managing project KPIs to ensure all requirements are met or exceed.
• Provide daily/weekly/monthly reports, presentations and or action plans to senior leadership in a team meeting setting or          via email/1 on 1.
• Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and           complete tasks.
• Must attend and be prepared for daily/weekly/monthly meetings as assigned, on time.
• Must be able to work with all lines of business and departments, both internal and external.
• Must be able to accept positive, constructive, and critical feedback.
• Review and address opportunities with leadership members, senior leadership and or support teams.
• Track project resources, issues, risks, and other associated performance indicators, to en