Senior Integrations Specialist

Company Description

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for companies in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform. Take a seat on the rocket ship and join us as Senior Integrations Specialist to help people succeed worldwide!  We are a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers, and doing what they love.

Job Description

We seek an experienced and enthusiastic Senior Integrations Specialist to join our growing Product organization!  You’ll join our Xplor Pay vertical and the team that is responsible for supporting Independent Software Vendors (ISVs) and other software-focused partners who are developing integrations with Xplor’s payment technologies.  Support will span varying point-of-sale, ecommerce, mobile, in-app, recurring billing, e-invoicing, and auto-reconciliation products and services made available to businesses through our embedded payments partnerships.  You will become a subject matter expert with our solutions, capabilities, environments, and APIs consulting with our partners’ engineers and developers with the implementation of our technologies as designed by our Solution Engineering team.

In this role, you will work closely with architects, engineers, developers, and a broad set of internal teams to support and drive our embedded payments partnership strategy, helping our partners leverage multiple client-facing platforms used for merchant onboarding, transaction processing, account maintenance and reporting.  You will be responsible for high-quality performance in the role, coordination of the set up and access to various development and testing tools for each partner, perform validation testing and ultimately complete certification processes of assigned projects.  You will also be required to help troubleshoot issues, share detailed information and examples to help simplify development efforts, and provide expert guidance to ensure our partners complete their integration projects as quickly and efficiently as possible. 

To thrive in this role, you will need to develop a deep understanding of our technology and developer pain points, provide high quality, timely and exhaustive support through to project completion, taking ownership of the entire integration process for assigned partners.  The ideal candidate will possess in-depth knowledge of the payment ecosystem, ISVs, payment facilitation, and payment technology integration.

To succeed in this role, you will: 

• Become a recognized subject matter expert on the functions, uses and technical documentation and specifications of our platforms that span merchant boarding, transaction processing, account maintenance and reporting.
• Follow documented processes and procedures, including customized Payment Processing Designs which act as scopes of work, supporting our customers with the integration phase of our embedded payments strategy for each assigned partner.
• Perform technical product demonstrations and provide other examples/samples as needed to assist our partners with an expeditious project completion.
• Test and validate functionality captured in Payment Processing Designs following a documented demonstration and certification process, including the production of Certification Letters to close out assigned projects.
• Collaborate with team members and sales and servicing peers by bringing significant technical and integration experience to the sales and delivery process ensuring optimization of solutions and optimal outcomes.
• Partner with Solution Engineering, Product and Development organizations to help bridge technology needs and enhancements by analyzing and providing continuous recommendations on business solution designs and platform strategies serving as a key technical liaison.

Qualifications

• Experience in a sales-focused, technical or integration-related role.
• Expert understanding of application programming interfaces (APIs), software development kits (SDKs), and other popular integration methods.
• Experience in financial services, merchant acquiring or related fintech industries is highly preferred.
• Demonstrated success managing integration projects resulting in optimized timeframes and positive developer experiences.
• Excellent communication skills (written, verbal, soft) with strong sales acumen and ability to interact with and understand technical subjects and emerging technologies.
• Ability to communicate clearly to both