Customer Success Manager

DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world.  We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”

Job Description:

DTN is the independent, trusted source of actionable insights for 2 million customers focused on feeding, fueling, and protecting the world. Customer-centric and employee-driven, DTN focuses on empowering agriculture, oil and gas, trading, and weather-sensitive industries through continuous, leading-edge innovation.  

We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. CSM's are proactive, drive adoption of DTN services, intuitive, and are dynamic in a sense that they can work with different personalities and a broad range of customers who are in different phases of the customer life cycle. Informed, organized, and generally curious, CSM's love working with customers and ensuring their success. The ideal CSM will be motivated to maximize customer value and create strategies to grow our customer base. 

  What you will be responsible for:  

• Act as the primary point of contact for assigned clients, ensuring timely and effective communication and problem resolution.  

• Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention. 

• Outcomes driven; you will own and manage a renewal book of business of customers, and as their strategic advisor, you will guide them to success on their journey. 

• Monitor and prioritize your book of business based on key indicators of customer health via ChurnZero, our CS platform. 

• Work closely with sales, product and other technical teams to ensure an exceptional customer experience and take care of any customer issues. 

• Work cross-functionally with other team members to foster a strong sense of community and information sharing. 

• You will develop a high level of knowledge and understanding of DTN products while keeping up with industry news, trends, and best practices. 

• Utilize available data and customer knowledge to identify risks, then take the necessary steps to document your plan and mitigate the risk.   

What you will bring to the role: 

• 2+ years of experience running a large book of business with proven track record of long-term customer retention 

• Background working at a SaaS or software company preferred 

• Ability to thrive in a fast-paced environment of ambiguity and frequently switch gears with ease 

• Excellent interpersonal skillset and ability to build strong rapport with external stakeholders 

• Highly organized with ability to effectively balance competing priorities 

• Superb problem solver and relentless to find the right answer  

• Incredibly curious and asks engaging questions to elicit discovery 

• Results-driven mentality, with a bias for speed and action 

What you can expect from DTN:   

• Competitive Salary   

• Unlimited PTO   

• Flexible working hours  

• Remote work model (position dependent)  

• Competitive Medical, Dental and Vision Insurance Plans  

• 6% 401K matching  

• Unlimited access to 13k+ courses via learning platform to support employee career advancement  

• Employee Assistance Program (EAP)  

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Why DTN?

OUR VISION: To be the independent, trusted source of insights to our customers who feed, protect, and fuel the world. 

OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis. 

OUR VALUES: Customer-Focused, Forward-Thinking, People-Centric, Solution-Oriented

We have great benefits at DTN – apply today to find out more! 

At DTN, we are an equal opportunity employer. Come join us as we help feed, fuel, and protect the world!

** DTN is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled