Enterprise Internal Fraud Detection Operations Senior Manager, Executive Director

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Senior Manager (Executive Director) to lead a new team within the Enterprise Internal Fraud (EIF) Detection Operations group. The EIF Detection Operations group is within the Chief Operating Office’s Fraud & Claims Organization and is accountable for key accountabilities within the firm-wide Internal Fraud Risk Proactive Monitoring function of employees identifying misconduct. This position is responsible for leading a team of Senior Fraud & Claims Operations Consultants (Senior Assistant Vice Presidents) working a queue workflow environment, which includes quality and productivity standards, conducting in-depth research on alerts based on employee activity with a high potential of misconduct. The team’s efforts involves research analyzing employee behavior in relation to the associated employee’s business needs considering respective policies and procedures. The research outcome determines next steps, which could be no action or referral to the appropriate group including employee relations or employee investigations.  Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Handle highly confidential information with professionalism and confidentiality
• Manage and develop teams of individual contributors or managers to ensure proactive identification, prevention, detection, investigation, or reporting of internal fraud misconduct
• Be a subject matter expert and provide coaching for the team
• Execute the Senior Fraud & Claims Operations Consultant role responsibilities, which includes conducting in-depth research on employee activity-based alerts to understand if the behaviors seem reasonably likely to be inappropriate
• Develop, maintain, and enhance operational management workforce and performance management best practices
• Develop, maintain and enhance strong process and controls through effective governance materials including but not limited to effective procedures, job aids and process maps.
• Effective partnership with internal and external partners including but not limited to Enterprise Internal Fraud Detection Strategies, Insights & Analysis, Program Governance & Quality team, Conduct Management, Employee Relations, Control, etc.
• Conduct evaluation of moderately complex data to detect patterns, trends, anomalies, and schemes in transactions and relationships across multiple businesses
• Lead end-to-end engagements with operations scope from control, testing (EBCE/IT&V) compliance, audit, or regulatory engagements
• Provide leadership for team which could include mentoring and supporting experienced staff, acting as an escalation point, leading key projects and initiatives, or sharing technical knowledge proficiency
• Develop and guide a culture of talent development to meet business objectives and strategy
• Serve as a proactive advocate for your team
• Facilitate effective one on one meetings, serve as a mentor, and provide guidance on development goals including leading performance feedback discussions with transparency and candor
• Maintain a strong understanding of emerging risks, applicable policies and procedures
• Support and manage Risk Control Self-Assessment initiatives in addition to being a process and control owner
• Ensure effective and accurate presentation materials exist to include reporting, metrics and insights demonstrating effective operational and risk management

Required Qualifications:

• 6+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years Management experience

Desired Qualifications:

• Internal fraud monitoring and detection, external fraud detection, conduct management/employee investigations, conduct risk, operational risk or employee relations experience
• Research and analysis experience related to banking
• Experience researching employee activity and/or employee behavior
• The ability to conduct root cause analysis to determine why an activity took place
• Strong written and verbal communication skills
• Experience documenting findings
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to be agile and shift workflow to meet business needs
• Strong process flow experience

Job Expectations:

• This position may be lo