Bilingual Customer Service Associate | Auto Parts

Description

“When your car doesn’t work, your life doesn’t work!” That’s our motto here at U-Pull-&-Pay (A Pull-A-Part Company), and it’s the challenge that we help our customers overcome every day! We’re currently looking for happy, goal-oriented individuals, who love to assist people in solving their automotive issues, to join our team. If you are looking to grow with a customer-focused company, then our Bilingual Customer Service Associate | Auto Parts opportunity could be your next best career move.

JOB RESPONSIBILITIES:

For this career opportunity, you will report to our U-Pull-&-Pay (A Pull-A-Part Company) store location. As a Customer Service Associate, you will fulfill the following job responsibilities & qualifications required for the role:

• Participate in a culture that focuses on "Safety First" & "Environmental Stewardship" and adheres to environmental, health, and safety standards.
• Perform all daily tasks with a positive attitude and a focus on the four core company values - Respect, Help, Learn & Grow.
• Prioritize the cleanliness and appearance of the facility and your work area.
• Listen to and interact with customers to deliver friendly, helpful, and professional customer service.
• Help customers use our digital kiosks or mobile devices to look up inventory.
• Process cash & credit card transactions for customers at admissions & checkout.
• Receive and process car titles and other paperwork.
• Read, interpret, and enter data into our computer systems for accurate record keeping.
• Provide warranty information to customers.
• Communicate sales promotions and upcoming events to customers.
• Meet personal and team performance goals.
• Abide by the Company Playbook, which includes all company policies, safety guidelines, and standard operating procedures (SOP's).
• Comply with the company dress code policy.
• Learn new skills; assist your teammates; and complete other retail tasks as directed.

QUALIFICATIONS:

• Commitment to delivering friendly, helpful, and professional customer service.
• Experience in a retail or customer service position.
• Good administrative & organizational skills (including cash management).
• Bi-lingual in English and Spanish
• Ability to work in a face paced, team-oriented environment.
• Good computer skills with the ability to navigate mobile devices.
• Ability to multi-task.
• Willing and able to stand, walk, bend, lift 50lbs, and stretch as required by a specific task.
• Must work retail store hours including overtime, weekends, and some holidays.
• Be willing and able to work in an industrial environment (mainly indoors & some outdoors) with exposure to different weather conditions.
• Reliable means of transportation to work.
• Preferred qualifications (but not required) include:
• Basic knowledge of auto parts
• Auto parts sales experience

Benefits for Full-Time Team Members:

• Medical Insurance - We offer low-cost medical insurance to our team members and low-cost medical insurance to their additional household members.
• Dental Insurance - We offer low-cost dental insurance to our team members and their additional household members.
• Vision Insurance - We offer low-cost vision insurance to our team members and low-cost vision insurance to their additional household members.
• Life Insurance - We offer FREE life insurance to our team members.
• 401(k) - Plan for your retirement by participating in our optional, 401K plan. Receive a 100% company match on the first 3% of your contributions and receive a 50% company match on the next 2% of your contributions.
• Paid Holidays & Vacation - We observe 9 paid holidays, and we provide each full-time team member with paid vacation time which is determined by length of service.
• On-The-Job Training – A successful team member is a confident team member. We are dedicated to educating our team and providing consistent training and development opportunities.
• Employee Referral Program – We offer a bonus of $500 to our team members who have successfully referred another team member. Ask for more information on our Employee Referral Program to confirm all qualifications that must be met.
• Employee Assistance Program (EAP) - We offer free confidential employee assistance counseling by video, telephone & face-to-face sessions, or text with a therapist. This covers mental health, financial wellness, health, and lifesty