Sr Analyst, Process

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Candidates must be located in Illinois to work hybrid schedule (NO RELOCATION)

***Hybrid Position*** 

3 days onsite and 2 days remote-located in CHICAGO, IL (Mt. PROSPECT)

Position Summary:

The Sr. Analyst Process provides analytical expertise to improve business operations within a given timeframe or deadline. Oversees a team of analysts and proposes solutions to enhance efficiency, productivity, and performance. Leverages analytics and reporting to inform the decision-making process.

Core Responsibilities:

• Own and enhance Service Operation Power BI dashboards and; ensure they meet evolving stakeholder needs and accurately reflect operational metrics

• Investigate and resolve data discrepancies across reporting tools and systems, ensuring consistency and accuracy in all reporting outputs

• Lead and coordinate more complex, cross-functional analysis and project work, using structured project management approaches to identify root causes and resolutions

• Maintain reports and respond to ad hoc data requests to support operational and executive decision-making

• Identify and recommend opportunities for continuous improvement based on data trends and operational feedback

• Maintain report access requests across business unit

• Documents comprehensive business processes, process maps, standard operating procedures, and performance metrics.

• Edits educational materials to ensure that information is up-to-date for training purposes

• Support special initiatives and perform additional analysis or reporting tasks as needed

• Other duties, as assigned

What are we looking for?

• Experience in data analysis, reporting, or business intelligence roles

• Demonstrated proficiency with Power BI

• Experience working with cross-functional teams and senior leadership

• Solid background in project management, ideally with experience leading analytical or systems-related initiatives

• Communicate effectively in a manner that is clear, logical, and consistent both verbally and written

• Analytical and strategic thinker who is intellectually curious

• Self-starter, able to drive initiatives with multiple stakeholders from beginning to end

• Demonstrated attention to detail and experience leveraging problem solving

• Quick learner comfortable with a high level of ambiguity

• Strong accountability and discipline against timelines and deliverables

• Interest, experience, and/or passion for healthcare and value-based care

• Proficient in Power BI, Excel (Pivot tables), and PowerPoint

Highly preferred skills:

• SQL

• SAP

• Tableau

• Experience with Macros

Education Requirement:

• Bachelor’s degree or equivalent (High school degree and 4 years work experience)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our c