Customer Success Manager

<p>Almedia is the fastest-growing advertising company in Europe according to the FT1000, offering mobile game and app developers unparalleled returns from rewarded user acquisition. We are engineering the future of UA with our data-driven approach and community of over 40 million users engaging with games, apps, and surveys.</p><p></p><p>Based in the heart of Berlin, our collaborative approach offers the opportunity for our clients to acquire 10,000 users daily, providing consistent value and improved ROAS in the short and long term.</p><p></p><h2><strong>What Makes This Role a Game-Changer</strong></h2><p>The Customer Success Manager at Almedia plays a pivotal role not just in account management but in driving the strategic success of our clients and shaping Almedia’s future growth. As a Customer Success Manager, you’ll directly impact Almedia’s success, leading client relationships, guiding high-stakes campaigns, and implementing data-driven insights to deliver measurable outcomes. This role offers the chance to make a real difference through proactive problem-solving, strategic upselling, and cross-functional collaboration.</p><p></p><h2><strong>Your Day-to-Day:</strong></h2><ul><li><p><strong>Strategic Client Consultation &amp; Relationship Management</strong>: Serve as a strategic advisor for clients, guiding them through Almedia’s rewarded ecosystem and sharing insights to optimize their campaigns.</p></li><li><p><strong>Data-Driven Campaign Optimization</strong>: Lead campaign setups, tracking, and continuous performance analysis to meet key KPIs and ensure sustained client success.</p></li><li><p><strong>Competitive Analysis &amp; Industry Insights</strong>: Keep clients ahead with insights into the latest industry trends, providing competitive analysis to inform client strategies and elevate campaign impact.</p></li><li><p><strong>Problem Solving &amp; Risk Mitigation</strong>: Use data to proactively identify risks and opportunities, collaborating with internal teams (BI, Fraud, User Acquisition) to solve complex issues swiftly.</p></li><li><p><strong>Growth &amp; Upselling</strong>: Recognize opportunities for increased ad spend and assist in expanding clients’ portfolios, helping to drive revenue growth for both the client and Almedia.</p></li><li><p><strong>Team Growth Contribution</strong>: Participate actively in shaping the future of Almedia’s Customer Success team, contributing ideas and insights as the team grows and scales.</p><p></p></li></ul><h2><strong>Key Traits for Success:</strong></h2><p>We’re looking for candidates with the right mindset and potential, regardless of experience level. Here’s what we value:</p><ul><li><p><strong>Analytical Thinking:</strong> You thrive on data and are detail-oriented, using insights to drive decisions.</p></li><li><p><strong>Problem-Solving:</strong> You’re proactive, always seeking creative solutions for both clients and the company.</p></li><li><p><strong>Strong Communication:</strong> You build relationships easily and convey complex ideas clearly.</p></li><li><p><strong>Team Player:</strong> You value collaboration and respect different perspectives.</p></li><li><p><strong>Adaptable &amp; Growth-Oriented:</strong> You thrive in fast-paced environments and are excited to learn and grow.</p></li><li><p><strong>Client-Focused Passion:</strong> You’re committed to delivering high-quality service and driving client success.</p><p></p></li></ul><h2><strong>Bonus Skills:</strong></h2><p>We value skills over years of experience and are looking for a range of talent. Ideal candidates will have the following qualifications:</p><ul><li><p><strong>Analytical &amp; Data Proficiency</strong>: You’re detail-oriented and data-savvy, capable of using analytics tools and insights to shape campaign strategies.</p></li><li><p><strong>Strategic Communication &amp; Relationship Building</strong>: Clear and persuasive communicator who can build strong client relationships and explain complex ideas effectively.</p></li><li><p><strong>Technical Knowledge &amp; Troubleshooting</strong>: Experience with digital advertising and campaign tracking tools, and comfort with technical integrations.</p></li><li><p><strong>Adaptability &amp; Growth Mindset</strong>: Eager to learn, thrive in fast-paced environments, and continuously seek growth.</p></li><li><p><strong>Consultative &amp; Solution-Oriented Approach</strong>: Proactive in identifying solutions for both client challenges and business growth.</p></li><li><p><strong>Industry Insights</strong>: Knowledgeable about industry trends, competitive analysis, and best practices in the Ad-Tech and digital advertising landscape.</p><p></p></li></ul><p><strong>Preferred Qualifications</strong> <em>(though not mandatory):</em></p><ul><li><p>Experience in client success, account management, or business development within digital advertising, gaming, or app industries.</p></li><li><p>Strong negotiation skills and the ability to make