Sales Support Specialist (Customer Contact) (Automotive Paint & Coatings)

Job Title: Technical Service Specialist (Paint Technician, Automotive Paint & Coatings)

Job #: 2026-17436

Industry: Manufacturing (Paint, Coatings, Chemicals) (Automotive)

Location: 3001 Chamberlain Lane, Louisville, KY 40241

Shift: Overnight Shift (6:00pm to 3:00am) Monday thru Friday

Salary: $70-$75k Yearly

Education: High School Diploma (Minimum) Bachelors Degree preferred

Background: Candidate must be able to pass a Background Check & Drug Test (No Exceptions)

Citizenship: Candidate must be a U.S. Citizen or Green Card Holder (No Exceptions)

Experience: The ideal candidate will have at least three (3) years of automotive coatings application and/or automotive coatings manufacturing experience. Additional experience with automotive painting equipment is highly preferred. The ideal candidate must understand technical (lab, research, etc.) principles and practices.

https://www.axalta.com/corporate/en_US.html (Company Website Link)

Job Description:

Overview:

The Technical Service Specialist will provide in-depth technical direction and assistance to customers regarding the use of Axalta coating products in the automotive industry. 

Responsibilities: 

• Responding to questions and concerns from the customer regarding product lines and general operations involves complex situations that require basic project management to resolve situations.
• Provide technical direction and assistance to customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
• Work with the R&D organization to trial and launch new products at facilities
• Troubleshoot & resolve painting issues and problems that Painters and Paint Preppers encounter during the automotive refinishing process.
• Communicate with appropriate Axalta departments for daily updates on paint consumption, invoices, inventory, and paint ordering.
• Communicate data points on Data collection including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and, color data using BYK MAC or X-Rite
• Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives directions from other personnel.
• Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on complex issues.  
• Work with the customers to optimize application characteristics of our products to meet their throughput / appearance targets
• Working with the color team ensures smooth transition and workability of new model year colors for the plants.
• Assist in color styling activity for new model year colors to ensure colors are technically viable formulation methods necessary to optimize products for this environment.
• TSS may cover off-shift hours to support assembly plant production.
• Performs other duties as assigned.

Qualifications:

• Education: A High School diploma is required. Additional education/college degree in a related field is highly preferred
• The ideal candidate will have at least three (3) years of automotive coatings application and/or automotive coatings manufacturing experience.
• Additional experience with automotive painting equipment is highly preferred.  
• The ideal candidate must understand technical (lab, research, etc.) principles and practices.
• Excellent verbal and written communication skills is required.
• The ideal candidate must be able to work in a fast-paced manufacturing environment while handling multiple projects at any given time.
• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.