Restaurant General Manager

About ASH

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again. 

Shenandoah Mansions is a hotel in Richmond, Virginia, opening in the Spring of 2026. The six-story hotel sits nestled in the historic Fan District, a former bohemian enclave where charming, Italianate boulevards read like a pastiche European hangover. Shenandoah Mansions adorns the charms and intellects of the old world, whilst remaining refreshingly American. With 73 guest rooms, including 4 opulent suites, a mystical bar, an elegant restaurant, daily cafe and an on-site retail store, Shenandoah Mansions is an ode to the matriarchs and the grande dames — to witchcraft and fantasy, ghosts and fever dreams. With hidden nooks and corners, there are secrets to uncover within these palatial halls.

About the role

The Restaurant General Manager will intuitively lead, inspire, and uphold the daily performance of a high-volume, hospitality-driven restaurant. This role is for a hands-on leader who understands that operational excellence, financial accountability, and elevated guest experience must coexist seamlessly. The ideal candidate is detail-driven, people-focused, and thrives in a fast-paced restaurant environment. This position is responsible exclusively for the Restaurant. Collaboration with other F&B within Shenandoah Mansions or shared events, while maintaining clear ownership of operations.

What you'll do

• Control day-to-day operations of including scheduling, ordering, and team development
• Maintain full responsibility for the restaurant profit & loss performance, including labor management, inventory control, cash handling, and financial review
• Recruit, interview, hire, train, motivate, and discipline the restaurant team members as needed
• Ensure the restaurant is fully staffed, fully trained, and operating at peak performance
• Oversee compliance with all local health, safety, and sanitation regulations applicable to the restaurant.
• Execute preventative maintenance programs for the restaurant facilities, equipment, and fixtures
• Lead a culture of safety, accountability, and positive workplace engagement
• Drive company goals to deliver a best-in-class guest experience at the restaurant
• Maintain bottom-line responsibility for all guest feedback, reviews, and overall guest experience
• Ensure food, beverage, and service standards consistently meet company quality expectations
• Partner with brand and marketing teams to execute initiatives specific to the restaurant
• Collaborate with other F&B leaders across venues as needed for larger-scale events or experiences

Lead a Team

• Serve as a consistent, visible leader on the floor at the restaurant, ensuring guests receive genuine hospitality
• Lead, coach, and inspire the restaurant team in alignment with company standards and the Employee Handbook
• Support employee growth through training, regular meetings, and performance feedback
• Oversee daily preparation, service execution, and weekly scheduling for the restaurant
• Maintain the signature atmosphere of the restaurant, including lighting, music, cleanliness, and presentation
• Lead by example with a hands-on, no-task-too-small approach

We Are Seeking

Someone who:

• Has 3+ years of experience managing high-volume restaurants
• Possesses a strong understanding of restaurant operations and financial performance
• Has experience with restaurant operating systems such as TOAST, RESY, OpenTable, or similar
• Demonstrates strong financial aptitude and P&L accountability
• Is passionate about hospitality and exceptional guest experiences
• Has proven ability to lead, coach, and de