Manager of Account Management - Enterprise

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The Manager of Enterprise Account Management is a pivotal leadership position, responsible for driving success across our most valuable partnerships—our Enterprise Accounts. Are you a leader who thrives on driving significant impact?

As a Manager of Enterprise Account Management, you'll lead a team that manages our most lucrative and strategic partnerships. This isn't just a leadership role; it's an opportunity to architect the future of our business with ENT accounts that make up a large part of FH's revenue.

This role is more than account management—it's about shaping how industry leaders experience FareHarbor. You'll empower a high-caliber team of Enterprise Account Managers to provide white-glove service that fuels explosive growth, turning clients into FareHarbor advocates and long-term partners. 

We are looking for a force-multiplier who wants to be at the helm of a high-performing team; You'll be the strategic business partner to industry leaders, responsible for identifying untapped opportunities and crafting innovative solutions that drive mutual success. Your expertise and leadership will directly impact FareHarbor's trajectory while building lasting relationships with some of the biggest names/brands in the experiences, tours, activities, travel, and attractions verticals.

If you're energized by driving large-scale impact, building high-performing teams, and transforming client relationships into genuine partnerships, this opportunity offers the perfect platform to showcase your talents and make your mark! Are you ready to make a tangible difference? Join us in shaping the future of both FareHarbor and the industry at large.

What you'll do here: 

People Management:

• Coach, mentor, develop, and manage a team of 5-8 AMs as they grow and oversee varied portfolios of enterprise clients.
• Work with direct reports to identify and define individual goals and motivators, ensuring alignment with departmental objectives.
• Set performance objectives, track progress, and implement strategies to exceed revenue retention and expansion goals.
• Provide routine analytical and anecdotal performance feedback, recognizing excellence and addressing performance gaps where necessary.
• Foster a high-quality, motivating work environment that encourages continuous development and engagement.
• Proactively request and act on feedback from direct reports to improve management strategies and team performance.
• Address and resolve employee relations concerns, ensuring a supportive and transparent wor