Assistant General Manager, Boston

GENERAL OVERVIEW:

Remedy Place is the world’s first social wellness club, redefining how people socialize through self-care. We believe feeling your best should be a shared experience, not a solitary one.

Our clubs combine evidence-based wellness therapies,  self-care practices, hospitality, and beautifully designed spaces to create experiences that help people leave feeling better than when they arrived.

Every interaction matters. Every conversation shapes the guest experience. Every team member helps define our brand.

We are looking for leaders who naturally create connection, anticipate needs before they are spoken, and genuinely care about helping others feel their best.

ABOUT THE ROLE:

As the Assistant General Manager, you are a key leader in the club and a direct partner to the General Manager. You help lead the team, protect the guest and member experience, drive membership growth, and ensure the club operates with excellence every day.

This is not a back-office management role. You are expected to be present on the floor, engaged with the team, connected to members, and deeply invested in the energy, standards, and performance of the club.

You are equal parts hospitality leader, wellness ambassador, membership driver, and operator. You coach the team to deliver thoughtful tours, educate guests on the purpose and benefits of our services, recommend memberships and packages, and create personalized self-care experiences within their training and scope.

You understand that exceptional hospitality is not simply answering questions. It is anticipating needs, making people feel genuinely seen, holding the team to a high standard, and creating moments guests remember long after they leave.

Whether you are supporting a Remedy Specialist through a membership conversation, resolving a member concern, leading a team huddle, preparing the club for a busy day, or stepping in as acting General Manager, your goal is always the same:

Leave every guest, member, and team member better than you found them.

WHAT YOU'LL DO:

Lead the Team

• Provide day-to-day leadership, coaching, and support to the club team
• Model Remedy Place hospitality standards in every guest, member, and team interaction
• Create a high-performance culture rooted in warmth, accountability, ownership, and teamwork
• Support onboarding and training for new team members, including service standards, guest experience, membership education, and operational expectations
• Coach Remedy Specialists on tours, membership conversations, guest recovery, service knowledge, and relationship-based sales
• Lead by example on the floor and step in wherever needed to support the guest experience
• Serve as acting operational lead when the GM is not present
• Support scheduling, shift planning, breaks, floor coverage, and day-to-day team communication
• Address team questions, performance gaps, and operational issues with professionalism and sound judgment

Deliver an Exceptional Guest and Member Experience

• Ensure every guest and member receives a warm, polished, and highly personalized experience
• Maintain strong relationships with members, regular guests, and high-profile clientele
• Support the team in creating thoughtful, memorable first and last impressions
• Lead or support personalized tours that bring the Remedy Place experience to life
• Help guests understand the purpose, benefits, and science behind Remedy Place services within appropriate scope
• Resolve guest and member concerns with empathy, discretion, confidence, and urgency
• Ensure communication by phone, text, email, and in person reflects Remedy Place standards
• Partner with the GM to identify trends in guest feedback and improve the overall experience

Drive Membership Growth and Retention

Our approach to sales is built on trust, not pressure.

You will:

• Lead membership sales, onboarding, and retention efforts in partnership with the GM
• Coach the team to listen first, recommend thoughtfully, and educate rather than persuade
• Help prospective members understand the value of Remedy Place and how membership can support their goals, lifestyle, and self-care routines