Assistant Logistics Manager

The Opportunity

The Assistant Logistics Manager plays a key role in supporting the day-to-day operational execution of our Amazon and third-party e-commerce business. Partnering closely with the Logistics Manager, this role is responsible for managing order flow, inventory movements, shipment coordination, fulfillment performance, and operational issue resolution while serving as a key liaison between Amazon, internal teams, and third-party logistics (3PL) partners. This position requires strong attention to detail, organizational skills, and systems proficiency. The ideal candidate is highly organized, process-oriented, and comfortable managing a high volume of operational tasks while ensuring inventory accuracy, timely order fulfillment, and a seamless customer experience.

What you'll get to do

E-Commerce Operations

• Manage daily operational execution for Amazon and third-party e-commerce accounts, including order flow, inventory availability, fulfillment performance, and returns
• Partner with Key Account, Sales, Customer Service, and Supply Chain teams to ensure inventory and delivery commitments are met
• Monitor operational KPIs including fill rates, inventory health, shortages, chargebacks, and delivery performance, escalating and resolving issues as needed
• Maintain accurate inventory, shipment, and order information across internal systems, Amazon platforms, and 3PL partners
• Investigate and resolve operational discrepancies related to inventory, orders, shipments, and customer fulfillment

Amazon & 3PL Coordination

• Coordinate daily operations with Amazon and 3PL partners to ensure timely and accurate receiving, inventory movements, fulfillment, and shipping activities
• Serve as a primary point of contact between PUIG, Amazon, and 3PL partners, ensuring operational requirements and service levels are met
• Track inbound and outbound shipments and proactively resolve transportation, shipping, and inventory issues to maintain uninterrupted product flow
• Ensure system updates and operational processes are completed accurately and in a timely manner

Inventory & Returns Management

• Support inventory planning and execution, including inbound tracking, transfers, cycle counts, adjustments, and reconciliations
• Perform inventory reconciliation activities and investigate discrepancies to maintain accurate inventory levels across systems
• Manage and streamline the returns process in partnership with 3PL and internal teams, ensuring timely resolution and accurate inventory updates
• Implement and maintain tracking processes for inventory and shipment visibility, supporting Amazon compliance requirements

Projects & Peak Readiness

• Coordinate operational execution for special projects, including holiday sets, gift-with-purchase programs, launches, and seasonal initiatives
• Support readiness and execution during high-volume periods, ensuring inventory, fulfillment, and transportation processes operate effectively
• Identify process improvement opportunities that enhance operational efficiency, accuracy, and scalability

Cross-Functional Collaboration

• Support the Logistics Manager through operational reporting, inventory analysis, issue resolution, and day-to-day execution activities
• Partner closely with Supply Chain, Sales, Finance, Customer Service, and external partners to ensure seamless operational performance
• Support documentation, SOP development, and process standardization to improve consistency and accuracy

We'd love to meet you if you have

• Bachelor's degree in Supply Chain, Business, Operations, or a related field (preferred)
• 3-4 years of experience in logistics, supply chain, e-commerce operations, inventory management, or order management; Amazon and/or 3P experience strongly preferred
• Strong attention to detail and organizational skills with the ability to manage a high volume of operational tasks accurately
• Advanced Excel skills (Pivot Tables, VLOOKUP/XLOOKUP) with the ability to analyze operational data and identify issues
• SAP experience strongly preferred
• Experience with Amazon Vendor Central and/or Seller Central is a major plus
• Experience with inventory management, inventory reconciliation, order management, and shipment tracking processes
• Comfortable working across multiple systems and adhering to established operational processes
• Strong problem-solving skills with the ability to proactively identify and resolve operational issues
• Proven ability to manage multiple priorities while meeting deadlines in a fast-paced en