Business Operations Manager

Meet the Team 

Commerce Operations serves as the backbone of Cisco’s global commerce transactions, leading hundreds of critical processes and meticulous policy oversight. As we embark on a significant AI-driven transformation, we are seeking a dynamic, Project Manager to lead this critical initiative.  

Your Impact 

As a Business Operations Manager within the Commerce & Growth Acceleration team, you will operate at the intersection of strategy, operations, and technology. You will help lead Commerce Operations’ AI-driven transformation by maintaining project cadence, accelerating delivery timelines, and ensuring good interpersonal alignment across business, data, and technology teams. 

In this role, you will support recurring revenue metrics initiatives, validation programs, automation opportunities, and process optimization efforts. You will define validation strategies, implement testing plans, identify operational improvement opportunities, and help deliver scalable solutions that reduce manual effort, improve cycle time, and support Cisco’s broader business objectives. 

• Cadence management: Establish and lead a structured project cadence to ensure AI transformation achievements are achieved. 

• Cross-Functional Leadership: Partner with leaders to drive alignment, proactively remove obstacles, and resolve execution challenges. 

• Strategic Execution: Apply high-level critical thinking to navigate complex operational challenges & translate strategic priorities into clear, actionable project plans with measurable outcomes. 

• Automation & Innovation: Find opportunities to integrate automation and advanced technology into commerce processes. 

• Business Impact: Ensure project outcomes are scalable, business-relevant, and aligned to Cisco’s operational perfection goals. 

Minimum Qualifications 

• 8+ years of professional experience in Operations, Customer Experience (CX), IT, Data, Consulting, or related business functions, along with a Bachelor’s degree or equivalent experience in a business or technical field or equivalent practical experience. 

• Experience delivering complex, large-scale projects on time and within scope. 

• Experience supporting business operations, commerce operations, strategic programs, or transformation initiatives. 

• Experience developing project plans, supervising achievements leading risks, and driving execution across cross-functional teams. 

• Experience analyzing business processes and finding opportunities for automation, process improvement, or operational efficiency. 

• Ability to influence and build consensus across diverse customer groups and leadership teams. 

Preferred Qualifications 

• E