Global IT Network Applications Engineer

Company Description

DNAnexus is a leading provider of secure, scalable, and intuitive biomedical data analysis software and bioinformatics applications for the life sciences and healthcare communities. The company actively manages and supports more than 80 petabytes of complex genomic, multi-omic, and clinical datasets on behalf of a growing network of collaborations with large-scale biobanks, as well as leading pharmaceutical, clinical diagnostic, academic research, and government organizations. Over 40,000 scientists across 48 countries are now using the highly collaborative, cloud-based, end-to-end platform to gain data-driven insights that can advance scientific discovery, accelerate precision medicine, and improve patient care.

Job Description

The role

As a Global IT Network & Applications Engineer at DNAnexus, you will have the opportunity to be part of the Technology Team that runs the enterprise behind our genomic sequencing PaaS hosted in the public cloud. Your day to day will consist of designing network and enterprise application architectures, supporting new employees with onboarding, managing existing IT and security systems, administration and operation of our enterprise collaboration tools, break-fix support for mission critical systems, and management/upgrades to our enterprise server, container, and serverless infrastructure.  This role will include end-user (internal) support responsibilities for users that have complex issues or that require IT Engineering support. 

The problems you will solve:

• Provide highly secure remote access solutions for a global enterprise 
• Architect and operate a global network leveraging SSO, SCIM, SD-Wan, client VPNs, and non-VPN remote access technologies.
• Improve the stability of our endpoint and network environments by properly diagnosing and correcting recurring challenges
• Improve enterprise user experience by anticipating user needs and executing before users experience a disruption
• Design and deliver architectural improvements that reduce user friction, increase stability, enhance security, and improve user experience
• Optimize and manage our endpoint and network management tools including Remote Browser Isolation, AnyConnect VPN, Cisco Meraki, and multi-cloud compute systems
• Provide supplementary endpoint support, identity services, and system administration support for a scrappy team of IT generalists

Qualifications

The experiences you will bring:

• Bachelors of Science in a computer science, cyber security, electrical engineering or related field
• Minimum of 2-years of administration of local and remote networks, including wireless, switches, and security appliances. Time spent managing AWS/Azure Cloud Networks and Cisco ASA  networks is a major plus.
• Minimum of 2 years of Linux Server administration; familiarity with AWS (VPC,  ECS,ECR,EKS, ELB, EBS,, S3, R53).
• Proficient in terraform, GAM scripting, IAM policies, bash and/or python
• Familiar with configuration management technologies (git plus Chef, Ansible, etc.)
• Experience managing monitoring and alerting solutions such as Nagios, Splunk, Pagerduty, Grafana, Cloudwatch, or equivalent
• AWS Lambda experience is a bonus - we leverage Terraform for much of the IT Infrastructure you’ll be helping to build.
• Strong understanding of modern corporate networks (SD-Wan, service-based remote access, device trust, and endpoint machine identity).
• Experience with cloud-based Single Sign-On systems and engage hands on supporting an SSO environment with multi-factor authentication a strong plus
• Experience supporting on premise infrastructure and/or applications including Atlassian, Salesforce, Okta, and Google Workspace, a plus

Your focus on values, and attributes positions you for success:

• You’re available for rotating on-call to support P0 (business critical/work stoppage) issues within your local timezone.
• You personally enjoy contributing to the security community and driving our industry to do better.
• Able to earn the respect of the technical team on the basis of crisp execution, technical depth, hands-on style, and strategic decision making ability.
• Strong presence; good communicator and highly influential both externally as well as internally at the executive level and across the organization.
• A self starter that can work independently and collaboratively across multiple workstreams without technical program management support.
• A highly collaborative, team player with a company-first mentality; ability to influence, prioritize, and get alignment cross-functionally. Willing to wear many hats on a small team with broad responsibilities.
• Flexible, nimble, and scrappy