Head of Operations

Company Overview

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their problems. When our customers win, we win. To date, we have protected over $250B+ in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries.

Closinglock was founded in 2017 by Andy White, CEO, and his wife, Abigail White. The company is headquartered in Austin, TX, with an office in downtown Austin. Today the company has grown to 80+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance.

Mission: Simplify the real estate closing experience for all parties

Vision: Provide a secure and efficient transfer of data and funds

The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer’s largest investment in their life.

We are rapidly growing our team and are looking for more incredible talent. Our current team is built of top performers from world-class companies, and we will continue to hire that way. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a common vision, and our company strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!

Check out our website to learn more about our company.

About the Role:
We’re looking for a strategic, hands-on Head of Operations to help lead and optimize the core functions that power Closinglock’s success. This role will oversee key operational areas, including Talent Acquisition, Revenue Operations, Enablement, Human Resources and more. They will ensure our teams are equipped to hit our ambitious growth goals. The Head of Operations will be a critical member of the leadership team, driving operational excellence and building scalable systems to support our next stage of growth.

What You'll Do:

• Drive process improvements across the business to increase efficiency, transparency, and performance.
• Partner closely with Sales, Marketing, Customer Success, and Product teams to ensure strong operational support for all go-to-market activities.
• Build and refine reporting structures and KPIs to provide data-driven insights to the leadership team.
• Oversee headcount planning, compensation, and onboarding processes to support team growth and retention.
• Oversee operational tools and systems (CRM, marketing automation, enablement platforms, etc.) to ensure they meet the needs of the business.
• Help advise the leadership team on operational best practices and scaling strategies.
• Own internal planning processes (OKRs, quarterly planning, company wide all hands, board prep, etc.)
• Improve visibility and communication across departments by streamlining processes and removing roadblocks
• Prepare presentations, reports, and analysis for board meetings, investor updates, and strategic decision-making

What You Bring:

• 6+ years of experience in operations, with 3+ years in a leadership role overseeing cross-functional teams (experience in SaaS preferred).
• Strong background in scaling organizations through operational excellence, including RevOps, Talent Acquisition, and Enablement.
• Experience working closely with Sales, Marketing, and Customer Success organizations.
• Data-driven mindset — you're comfortable building reports, identifying insights, and making decisions based on metrics.
• Exceptional project management, problem-solving, and organizational skills.
• Experience leading through rapid growth and change in a dynamic environment
• Expert communication and leadership skills with the ability to influen