Underwriting Manager

This role is responsible for driving optimal performance, quality, and customer service levels across the team and the direct oversight of Underwriting Team Players.

Job Functions and Responsibilities:

To perform this job successfully, an individual must:

• Effectively lead a team of 10 or more Team Players remotely
• Analyze performance to ensure PHH is meeting acceptable turn around requirements and anticipate staffing constraints to meet objectives
• Provide technical expertise and direction to team, serves as a critical point of escalation in all aspects of Underwriting. 
• Effectively manage escalations within agreed upon timeframe
• Develops innovative ideas to improve operations and procedures. 
• Distribute information to team regarding company initiatives, investor updates, process changes, goals and performance
• In accordance with goals, monitor performance metrics for the team and communicate trends
• Maintain and review performance by Underwriter, to identify performance related trends
• Ensure all guidelines are consistently met by driving training and communication
• Proactively interact with all departments as necessary
• Participate in special projects for process improvements.
• Review and correct loan deficiencies identified by Investors or Quality Control  
• Interview and hiring of new underwriters as needed
• Participate and present pertinent information to our third party vendors as applicable
• Monitor performance metrics for the team and communicate trends and issues to Underwriting Director.
• High School diploma or equivalent required. Bachelor’s degree preferred
• Underwriting Leadership experience preferred.
• Minimum 5 years underwriting experienced required. 
• Must demonstrate leadership potential/skills in current position. 
• Excellent interpersonal skills required in order to provide guidance and direction to team players. 
• Proven ability to be a self-starter that can lead while working under pressure in order to meet deadlines in a constantly changing environment.
• Strong attention to detail and communication skills (verbal and written) required.
• Knowledge of Encompass is preferred.
• Proficient in Microsoft suite. 
• Must possess exceptional organizational and time management skills. 
• Ability to acquire national (NMLS) and applicable state licenses 

Key Result Areas: 

• Set objectives & key results (KPI’s)  that support our Service Excellence philosophy and standards, and monitor delivery against these to increase Customer satisfaction levels, 
• Promote and instill a high performing team culture,foster talent to improve and maintain retention levels, and support change management initiatives
• Allocate resources and drive accountability to direct reports to ensure achievement of result

Qualifications

To perform this job successfully, an individual must have the following education, experience and qualities:

• High School diploma or equivalent required. Bachelor’s degree preferred
• Underwriting Leadership experience 
• Experience with FHA/VA Underwriting preferred 
• Minimum 5 years underwriting experienced required. 
• Must demonstrate leadership potential/skills in current position. 
• Excellent interpersonal skills required to provide guidance and direction to team players. 
• Proven ability to be a self-starter that can lead while working under pressure to meet deadlines in a constantly changing environment. 
• Strong attention to detail and communication skills (verbal and written) required.
• Knowledge of Encompass is preferred.
• Proficient in Microsoft suite. 
• Must possess exceptional organizational and time management skills. 

Training / Licensing Requirements: 

• Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.