OTC Team Lead

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

 

Location: Gdańsk

 

Main purpose of the position:

We are currently seeking an experienced and dedicated OTC (Order to Cash) Team Leader to lead and supervise our OTC team. In this pivotal role, you will be responsible for overseeing the end-to-end OTC processes, ensuring efficiency, accuracy, and seamless collaboration within the team and with various stakeholders. The ideal candidate will have a strong background in OTC operations, team management, and a commitment to delivering high-quality results.

 

If you are a seasoned OTC professional with leadership experience, and you thrive in a dynamic and collaborative environment, we invite you to apply for the position of OTC Team Leader. Join our team and contribute to the success of our OTC operations.

 

What will you do:

• Lead and supervise the OTC team, providing guidance and support to team members. 
• Oversee and manage the entire Order to Cash process, including customer set up and maintenance, cash application, and cash collections. 
• Ensure timely and accurate processing of billing setups, reconciliations, and monthly sales reports. 
• Collaborate with cross-functional teams and external stakeholders to address and resolve issues in the OTC processes. 
• Implement and drive process improvements to enhance operational efficiency and effectiveness. 
• Generate and analyze key performance indicators (KPIs) to assess team and process performance. 
• Conduct regular team meetings, provide feedback, and contribute to team development. 
• Act as a point of contact for escalated issues and complex problem resolution. 
• Contribute to the development and implementation of training programs for the OTC team. 

 

Professional skills you possess:

• Minimum 3 years of experience in OTC: Order to Invoice (OTI), Invoice to Cash (ITC), with at least 2 years in a supervisory or team leadership role. 
• In-depth understanding of OTC processes, including customer set up, cash application, and collections. 
• Strong leadership and team management skills. 
• Proficient in Excel, SAP, or similar ERP systems. 
• Excellent communication and interpersonal skills. 
• Proven ability to drive process improvements and optimize workflows. 
• Analytical mindset with the ability to make data-driven decisions. 
• Bachelor’s degree in finance, Accounting, or a related field. 

 

Personal skills you excel:

• Strong problem-solving skills with a proactive and solution-oriented approach. 
• Ability to motivate and inspire team members. 
• Exceptional organizational and multitasking abilities. 
• Results-driven and committed to achieving team goals. 
• Finnish Language knowledge is considered as advantage.

 

What do we offer:

• Opportunity for professional development in the finance department
• The real opportunity for advancement
• Scandinavian work culture and positive working atmosphere
• Impact on the development of the office and the growing team
• Work-life-balance, numerous events and initiatives for employees
• Benefits: health care package, multisport, insurance, Christmas bonus, My Benefit points
• Hybrid work and location in the center of Gdańsk

 

 

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

 

 

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something b