Accounts Receivable Operations & Reporting Analyst

CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world’s leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.com.

Job Summary:

Provides technical and operational support to the Accounts Receivable department by implementing systems, procedures, and policies. Leads and/or participates in project planning, testing, and monitoring. Actively involved with daily operational problem resolution requiring subject matter expertise, process improvement initiatives, reporting and analysis. Researches and resolves billing and credit related matters and other complex, Accounts Receivable matters, that may cause process bottlenecks and/or customer dissatisfaction.   Provides SME training and guidance for A/R team as well as partners in and outside of the Finance organization. Accountable for customer credit application process and corresponding vendor management.  Works cross-functionally when needed and where applicable. 

1. Prepares timely, accurate monthly reports, in support of KPI’s as well as ad-hoc operational needs and requirements.
2. Oversees the interfacing and facilitating of monthly ERP AR transactions with credit card gateway and mail service vendors. Assures accuracy and adherence to process requirements by monitoring and validating both ERP and vendor performance.
3. Conducts expert research and analysis in the maintenance of AR files and reporting.
4. SOP owner; creates and/or revises operational procedures, practices, and workflows
5. Credit/Collections training coordinator; organizes, and conducts training, & new hire onboarding tasks.
6. Credit application process owner.  Works directly with customers and vendor to facilitate successful credit application submissions.
7. Evaluates customer credit status and worthiness by utilizing 3rd party credit report services and data; to review and analyze pertinent customer and business information.
8. Internal & Online Credit Card payment process owner. Works directly with customers and vendors to facilitate successful credit card processing and problem resolution.  Collaborates with IT resources to support and maintain PCI protocols and compliance. 
9. Supports phone system and departmental call flow, and facilitates problem resolution for any disruption in service.
10. Project support; assists with the planning, execution and on-time delivery of projects and associated tasks.  Collaborates with business users and IT resources to help define processes and gather requirements that meet business needs. Performs testing activities and provides user training.
11. Works with financial systems to evaluate practicality and participates in the development and/or enhancement to support efficient and effective workflow and operations.
12. Functions as a liaison to IT and Oracle teams for process development, problem resolution, etc.
13. Develops into a subject matter expert for Oracle and other ERP systems.
14. Troubleshoots and resolves complex operational and ERP issues that arise by analyzing information and collaborating with internal/external partners to identify and communicate solutions.   
15. Collaborates and advises all departments regarding AR policy, workflows, payment terms, discrepancy resolution and AR inquiries.
16. Coordination across functions, business areas and vendors in support of business objectives and to assist in driving issue resolution and mitigation of risks.
17. Customer support; communicates with customers regarding billing issues and any other general inquiries. Properly documents conversations and actions taken for customer accounts.

Knowledge, Skills and Abilities:

• Knowledgeable with ERP systems; familiarity with BAAN, Epicor, Microsoft Dynamics 365 and Oracle
• Strong interpersonal and communication skills 
• Detail and accuracy oriented with high ethical standards.
• Strong Microsoft skills in Excel, Word, Outlook
• Ability to utilize proj