Application Support Lead - Global Information Security

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Responsibilities:

• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows

Required skills:

• 3+ years of Previous Application Management and Support experience
• Previous DLP experience is a plus
• Previous Systems Engineering and Deployment experience
• Understanding of software and/or application lifecycle and the implementation of security principals throughout
• Understanding of complex environments, their sub-components, concepts, and interactions
• Experience with databases and associated query languages - SQL
• Experience in security vulnerability remediation
• Deep understanding of large networks and systems and the interaction between applications, infrastructures, etc.
• Experience in scripting/automation languages
• Proficient in Windows and Linux server support and access systems
• A broad knowledge of information security principles
• Ability to work independently on initiatives with little oversight
• Strong analytical skills/problem solving/conceptual thinking; out-of-the-box thinkers
• Ability to identify, analyze, and address problems to resolve issues in a way that minimizes negative impact and risk to the organization
• Ability to be comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding
• Strong leadership skills and qualities which enable you to work with peers and various levels of management
• Effective communication skills and motivation/willingness to learn

Desired:

• CISSP/Security+/SANS certifications
• Experience working in Agile development process and a deep understanding of various phases of the Software Development Life Cycle

Skills:

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Ar