Consultant, Commercial Casualty Complex Loss (Specialized New York Labor Law)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Territory: The location of this position is flexible and open to virtual and/or remote based applicants. Occasional travel to trials/mediations.

The ideal candidate will have:  

• Strong Commercial General Liability claims experience, specifically litigated highly preferred

• Both bodily injury and property claims handling experience preferred

• NY Labor Law experience is preferred

• Experience with both ESS and Standard Claims Center is preferred

(Internal Use Only) Compensation Band: G4

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Job Description Summary

Do you have a strong desire to resolve complicated insurance claims by providing prompt, courteous and fair service to customers? Are you a skilled investigator, negotiator and communicator? If you thrive in an environment where you can problem-solve claims resolution, while following processes that provide fair resolution, customer satisfaction and cost management, then we want to hear from you!

As a Commercial Casualty Claims Consultant, you’ll handle the most serious and complex litigated and non-litigated commercial bodily injury and general liability property damage (GLPD) claims. We’ll count on you to provide technical assistance and consultation to state/regional leadership and Claims associates.

Job Description

Key Responsibilities:

• Responsible for the most serious and complex litigated and non-litigated commercial bodily injury and GLPD claims. Provides technical assistance and consultation to state/regional leadership and claim associates. Adheres to high standards of professional conduct while providing the delivery of superior claim service. Required to handle $500,000 and above losses, complex coverage, and high profile/severity losses as requested regardless of dollar exposure. These losses occur throughout the country and may require travel and overnight stays.

• Conducts on-site field investigations of large exposure third party commercial claims. Attends mediations and trials. Provides advice, counsel and training to field operations. Recommends various methods of dispute resolution and settlement in those cases where warranted.

• Provides reserve analysis to ensure timely and accurate case reserves in alignment with best claims practices

• Maintains current knowledge of assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications.

• Mentors selected Claim associates to develop commercial casualty technical knowledge.

• Creates large loss notifications, claim analysis reports, reinsurance reports, and other information to home office, claims management, underwriting and product.

• Leads or participates on project teams as assigned based on business need. Assists Underwriting and Product in review and development of new or existing policy language.

• Participates in commercial technical school training classes. Participates in quality assurance reviews

• Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager or Director. Direct and indirect reports not typically assigned.

Typical Skills and Experiences:

Education: Undergraduate degree or post-graduate studies preferred.

License/Certification/Designation: State licensing where required. Successful completion of required /applicable claims certification training/classes.

Experience: T