Clinical Quality Improvement Manager

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Clinical Quality Improvement Manager at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

We are seeking a results-driven Quality Improvement Manager to lead our comprehensive clinical quality initiatives and measurement-based care programs across BetterHelp's global platform. This role will be instrumental in defining, measuring, and continuously improving the quality of care we deliver to millions of clients worldwide, while positioning BetterHelp as the clinical quality leader in the virtual mental health space.

As a key member of our clinical operations team, you will drive the development and implementation of sophisticated quality measurement frameworks, clinical outcome assessments, and evidence-based improvement initiatives. This includes expanding our measurement-based care capabilities and translating industry best practices into actionable strategies that enhance our clinical effectiveness and competitive positioning.

Reporting to the Director of Care Transformation, this role requires a quality-focused clinical mind with strong analytical capabilities who can collaborate effectively across our matrixed organization. You will work closely with clinical leadership, product, technology, data science, and business development teams to ensure BetterHelp continues to set the standard for measurable, high-quality virtual mental health care delivery.

What will you do?

Clinical Quality Measurement & Analytics

• Lead the development and implementation of comprehensive clinical quality measurement frameworks across all BetterHelp service lines and international markets
• Design and manage expansion of measurement-based care features, ensuring seamless integration of validated clinical outcome assessments into our platform
• Create detailed specifications for new clinical outcome measures, working with technology teams to implement user-friendly assessment tools that drive clinical insights
• Develop and maintain clinical quality dashboards and reporting systems that provide actionable insights to clinicians, leadership, and external partners
• Establish clinical benchmarks and performance indicators that align with industry best practices and regulatory standards

Quality Improvement Project Leadership

• Lead formal quality improvement initiatives using evidence-based methodologies (Lean, Six Sigma, Plan-Do-Study-Act cycles) to drive measurable improvements in clinical outcomes
• Conduct root cause analyses of quality gaps and develop targeted interventions to address systemic issues affecting care delivery
• Design and implement quality improvement pilot programs, measuring effectiveness and scaling successful interventions across the platform
• Collaborate with clinical teams to identify opportunities for care enhancement and develop structured improvement plans with clear metrics and timelines
• Facilitate quality improvement training and education for clinical staff and cross-functional team members

Competitive Intelligence in Quality 

• Monitor and analyze industry trends in clinical quality, outcome measurement, and quality improvement methodologies within the mental health and broader healthcare sectors
• Conduct competitive intelligence research to understand how BetterHelp's quality performance compares to industry standards and key competitors
• Translate market insights and emerging best practices into actionable recommendations for improving BetterHelp's clinical services and quality positioning

Cross-Functional Collaboration &am