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Inside Sales Representative- Emergent Markets
BuckmanUnited States, United StatesRemotefull_timeVerifiedPosted 11 Sept 2025
About the role
Inside Sales RepresentativeEmergent Markets Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.
Location: Fully Remote Language(s) Requirements Fluent in English; proficiency in additional languages is a plus Travel 10% Role Summary: The Inside Sales Representative for Emergent Markets is responsible for driving top and bottom-line growth by blending account management with new business development in a fast-paced, digitally driven environment. This role involves managing a specific amount of small to medium sized accounts, generating correspondence and engagement with dormant accounts and coordinating all first-line prospection across the various industries that Buckman impacts. The role involves leveraging Buckman's capabilities, as well as utilizing voice of customer and market trends in developing and executing go-to-market strategies and target campaigns to meet sales and profitability targets. The Inside Sales Representative actively participates in the S&OP processes and collaborates effectively with business development, research & development, marketing and technology, and smart digital in accelerating customer acquisition and providing an unmatched Customer Experience. This role is responsible for championing a high safety culture, setting the strategy to win, and delivering results. Main Responsibilities: Deliver Revenue, GP and Share of Wallet GrowthAccount Management: Oversee a portfolio of small to medium-sized accounts, ensuring consistent engagement and growth.
•Lead Generation & Prospecting: Re-engage dormant accounts and lead first-line prospecting efforts across Buckman’s diverse industry sectors.
•Achieve or exceed sales targets and performance metrics to drive revenue growth.
•Build sustainable Sales Pipeline Growth/Health and forecast revenue to ensure achievement of targets.
•Drive Inside Sales process from Demand/Lead generation, qualification, Customer engagement, and conversion.
•Proactively reach out to potential customers via phone, email, and other communication channels.
•Identify and qualify sales opportunities by understanding customer needs and requirements.
•Present and demonstrate the value of our products and services to potential customers.
•Build and maintain strong relationships with customers to foster long-term partnerships.
•Maintain accurate and up-to-date records of customer interactions and sales activities in Dynamics CRM system.
•Collaborate with the sales team and other departments to ensure a seamless customer experience.
•Provide exceptional customer service and support throughout the sales process.
Stay informed about industry trends, market conditions, and competitor activities to proactively evaluate opportunities.
•Execute New Customer Acquisition/Share of Wallet marketing campaigns.
•Drive Inside Sales process from Demand/Lead generation, qualification, Customer engagement, and conversion.
•Collaborate with marketing and product teams to create compelling sales materials and messaging.Create Superior and Differential Customer Experience•Enhance Customer Satisfaction by providing timely and effective solutions to customer inquiries and issues.•Respond to all inbound inquiries same-day by phone, to engage prospects and swiftly convert them into sales opportunities.•Improve Customer Retention rates through proactive follow-ups, personalized communication, and building strong relationships with clients.•Reduce Response Time: Decrease average response time to customer inquiries to within 1 business day, ensuring prompt and efficient service.•Increase Upsell and Cross-sell Opportunities: Identify and capitalize on upsell and cross-sell opportunities to increase revenue per customer.•Enhance Customer Onboarding Experience: Streamline the onboarding process to ensure new customers are fully integrated and sat
Location: Fully Remote Language(s) Requirements Fluent in English; proficiency in additional languages is a plus Travel 10% Role Summary: The Inside Sales Representative for Emergent Markets is responsible for driving top and bottom-line growth by blending account management with new business development in a fast-paced, digitally driven environment. This role involves managing a specific amount of small to medium sized accounts, generating correspondence and engagement with dormant accounts and coordinating all first-line prospection across the various industries that Buckman impacts. The role involves leveraging Buckman's capabilities, as well as utilizing voice of customer and market trends in developing and executing go-to-market strategies and target campaigns to meet sales and profitability targets. The Inside Sales Representative actively participates in the S&OP processes and collaborates effectively with business development, research & development, marketing and technology, and smart digital in accelerating customer acquisition and providing an unmatched Customer Experience. This role is responsible for championing a high safety culture, setting the strategy to win, and delivering results. Main Responsibilities: Deliver Revenue, GP and Share of Wallet GrowthAccount Management: Oversee a portfolio of small to medium-sized accounts, ensuring consistent engagement and growth.
•Lead Generation & Prospecting: Re-engage dormant accounts and lead first-line prospecting efforts across Buckman’s diverse industry sectors.
•Achieve or exceed sales targets and performance metrics to drive revenue growth.
•Build sustainable Sales Pipeline Growth/Health and forecast revenue to ensure achievement of targets.
•Drive Inside Sales process from Demand/Lead generation, qualification, Customer engagement, and conversion.
•Proactively reach out to potential customers via phone, email, and other communication channels.
•Identify and qualify sales opportunities by understanding customer needs and requirements.
•Present and demonstrate the value of our products and services to potential customers.
•Build and maintain strong relationships with customers to foster long-term partnerships.
•Maintain accurate and up-to-date records of customer interactions and sales activities in Dynamics CRM system.
•Collaborate with the sales team and other departments to ensure a seamless customer experience.
•Provide exceptional customer service and support throughout the sales process.
Stay informed about industry trends, market conditions, and competitor activities to proactively evaluate opportunities.
•Execute New Customer Acquisition/Share of Wallet marketing campaigns.
•Drive Inside Sales process from Demand/Lead generation, qualification, Customer engagement, and conversion.
•Collaborate with marketing and product teams to create compelling sales materials and messaging.Create Superior and Differential Customer Experience•Enhance Customer Satisfaction by providing timely and effective solutions to customer inquiries and issues.•Respond to all inbound inquiries same-day by phone, to engage prospects and swiftly convert them into sales opportunities.•Improve Customer Retention rates through proactive follow-ups, personalized communication, and building strong relationships with clients.•Reduce Response Time: Decrease average response time to customer inquiries to within 1 business day, ensuring prompt and efficient service.•Increase Upsell and Cross-sell Opportunities: Identify and capitalize on upsell and cross-sell opportunities to increase revenue per customer.•Enhance Customer Onboarding Experience: Streamline the onboarding process to ensure new customers are fully integrated and sat
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