Business Solutions Manager (Remote within commuting distance)

Company Description

The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by operating the grid reliably 24/7.

As the impartial grid operator, the California ISO opens access to the wholesale power market that is designed to diversify resources and lower prices. It also grants equal access to 25,865 circuit-miles of power lines and reduces barriers to diverse resources competing to bring power to customers.

The California ISO's function is often compared to that of air traffic controllers. It would be grossly unfair for air traffic controllers to represent one airline and profit from allowing that company's planes to go through before others. In the same way, the California ISO operates independently—managing the electron traffic on a power grid we do not own—making sure electricity is safely delivered to utilities and consumers on time and reliably.

The California ISO is committed to the health, safety and work/life integration of its employees and is proud to offer flexible work arrangements. This position would be eligible to participate in a hybrid or fully remote work capacity within commuting distance of the Folsom campus.

Relocation assistance is available.

Job Description

PRIMARY PURPOSE:

Under the general direction of the Manager, initiates, oversees and participates in the execution of complex projects to ensure the achievement of the business’ evolving technology and automation requirements. Engages with internal and external business partners and IT constituents and provides innovation leadership in the delivery of the strategic business plan and mandates by changing industry conditions and governances, and to remediate system deficiencies and problems. Responsibilities include product management, customer relationship management, and vendor management as it relates to the department objectives, including product planning and innovation of the customer’s application portfolio to ensure a high-performing and cost-efficient organization. Performs requirements analysis, participates in product design, performs functional, integration and regression testing, performs product roadmap planning and manages the end-to-end system lifecycle.  

PRINCIPAL DUTIES AND RESPONSIBILITIES:  

• Provides technical expertise and leadership in analyzing and translating business requirements into system functional requirements and designs for software systems and end-user training. Estimates time and effort for various phases of the SDLC and works with the business to right size scope in order to meet the business timelines. Performs requirements gathering, analysis and user story and use-case development with internal and external customers for software delivery. Advocates and represent the business needs to IT constituents to ensure those needs are effectively translated into functional and technical specifications. May act as a scrum master during construction as required.
   
• Responsible for creating, executing and coordinating functional, integration and regression test plans, test cases and estimates time to complete test activities. May lead interdepartmental teams in the execution of test activities for all test phases. Provides guidance to others in the execution of security, performance and user acceptance testing as required. Creates and prepares test data, executes test cases, documents detailed results to satisfy test audit requirements, and provides regular and ad-hoc test reports. Ensures that system tests are successfully completed and documented and all issues are identified, tracked and resolved.
   
• Manages business application portfolios through the development, communication and execution of application roadmaps based on product deficiencies, the business strategic plan, regulatory changes, innovation, and consolidation opportunities for internal and external business partners. Identifies innovation opportunities and alternatives to influence the strategic plans and roadmaps and leads key process improvements and conceptual designs of business solutions.
   
• Establishes and maintains positive relationships with assigned business partners through continuous, collaborative communication and reporting of IT activities on their behalf. Manages IT service levels through the development, monitoring, and communication of Service Level Agreement metrics with business partners and IT staff.
   
• Oversees software vendor interactions and delivery to ensure ISO needs and contractual obligations are met. Educates vendors on ISO processes to deliver new systems and modifications to existing systems and reports vendor performance to