Senior Bulk Power Systems Trainer (Hybrid)

Company Description

The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by operating the grid reliably 24/7.

As the impartial grid operator, the California ISO opens access to the wholesale power market that is designed to diversify resources and lower prices. It also grants equal access to 25,865 circuit-miles of power lines and reduces barriers to diverse resources competing to bring power to customers.

The California ISO's function is often compared to that of air traffic controllers. It would be grossly unfair for air traffic controllers to represent one airline and profit from allowing that company's planes to go through before others. In the same way, the California ISO operates independently—managing the electron traffic on a power grid we do not own—making sure electricity is safely delivered to utilities and consumers on time and reliably.

The California ISO is committed to the health, safety, and work/life integration of its employees and is proud to offer flexible work arrangements. This position would be eligible to participate in a flexible hybrid schedule.

Relocation assistance is available.

Job Description

PRIMARY PURPOSE:

Under the general direction of the Manager, using a Systematic Approach to Training (SAT) defines training processes, researches, designs, develops, implements, and delivers training material to support market and reliability training for operators including Reliability Coordinators, Balancing Authority Operators, Real-time Market Operators, Operations Trainees and external entities. Reviews, designs, develops, and delivers NERC continuing education training. Assists with creating training processes and insures that all required steps are identified and clearly defined. Actively engages with internal customers to ensure NERC System Operator certifications remain valid, and training material is relevant to current business needs. Ensures the training program’s compliance will all requirements in NERC and WECC standards.  

PRINCIPAL DUTIES AND RESPONSIBILITIES:  

• Creating templates for training processes using project management tools. This includes defining all required steps in a given training process, outlining those steps sequentially using project management software, and detailing the requirements and timelines for each step.
   
• Coordinating and managing the day-to-day CAISO Bulk Power System Trainer responsibilities. Is knowledgeable of operating procedures, desktop guides and NERC and WECC standards pertaining to or affecting system operations and training requirements. Works cooperatively with other Bulk Power System Trainers in performing their assigned duties, and provides feedback to Operations Readiness Department management on their performance. Serves as liaison to other departments and entities.
   
• Creates, maintains and up-dates training material with the primary focus on CAISO System Operator foundational development. Ensures the material is accurate and meets the needs of the target audience. Delivers training and supports other SME’s in the delivery of training. Adheres to the Operational Readiness Department Systematic Approach to Training utilizing the ADDIE process.
   
• Actively monitors and maintains status of NERC System Operator Certification and ensures prompt and timely renewal. Actively tracks and monitors status of individual training records with the Operations Training group. Complies with all training requirements in NERC and WECC Standards, mitigation plans, and/or as prescribed by System Operations Management. Attends training deemed as mandatory by System Operations Management. Actively engages and participates in all attended training sessions and learning opportunities. Attends and engages in corporate “All Hands” and department or team meetings when available.
   
• Works closely with Operations Training team members to establish, maintain, and update core training processes.
   
• Attends business meetings, and collaborates with ISO colleagues to develop "best practices" policies and procedures, and to identify and resolve issues to help create a flexible and efficient organization.
   
• May perform related duties and activities as assigned.
   
• Adheres to and supports the Core Values of the ISO.
   
• Adheres to and supports the safety policies and programs of the ISO.  Accountable for implementing the policies and procedures of the ISO Safety Program.

Qualifications

Level of Education and Discipline:

• A Bachelor's degree (BA, BS) or equivalent education, training, o