Senior ServiceNow Developer (Remote)

*We are open to supporting 100% remote work anywhere within the continental US.*

ICF is seeking a Senior ServiceNow Developer to serve as a technical lead responsible for designing and delivering scalable, secure, and innovative ServiceNow solutions in support of federal program operations. This role combines deep platform development expertise with solution design responsibilities, including the implementation of Now Assist and other AI-powered capabilities to transform enterprise workflows and service delivery.

This is an opportunity to take on increasing architectural ownership — shaping platform direction, driving standards, and mentoring team members — while staying hands-on with development and configuration across ServiceNow modules.

Job Location: This position requires that the job be performed in the United States. We are open to supporting 100% remote work anywhere within the continental US.

Please note that ICF monitors employee work locations, restricts access from foreign locations and IP addresses, and prohibits the use of personal VPN connections.

What You’ll Be Doing

• Lead the design and development of ServiceNow solutions to support federal program requirements, including custom applications, workflows, business rules, and UI policies.

• Drive the implementation and optimization of Now Assist AI capabilities, including generative AI workflows, virtual agents, intelligent automation, and predictive insights.

• Provide technical direction and solution design guidance across ServiceNow engagements, ensuring configurations are scalable, maintainable, and aligned with platform best practices.

• Design, develop, and support ServiceNow portals and web-based user experiences using Service Portal and/or UI Builder.

• Collaborate with customer product owners to translate business requirements into standards-based, scalable platform solutions.

• Perform code reviews and enforce development standards and best practices across the team.

• Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations.

• Support platform upgrades, patching, and performance tuning to maintain system reliability and compliance.

• Troubleshoot and resolve ServiceNow defects and production issues across development, staging, and production environments.

• Ensure all configurations and customizations align with federal security and compliance requirements.

• Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives.

• Contribute to technical documentation and knowledge sharing across the delivery team.

What You Must Have

• ServiceNow Certified System Administrator (CSA), current.

• 7+ years of hands-on ServiceNow development experience, including custom applications, workflows, business rules, scripting, and integrations.

• 2+ years of experience providing solution design or technical lead responsibilities on ServiceNow engagements.

• Demonstrated experience implementing or configuring ITSM and/or CSM modules in enterprise environments.

• Strong experience with Service Portal, UI Builder, and user experience design on the ServiceNow platform.

• U.S. Citizenship is required per federal government contract requirements.

• Must be able to obtain Public Trust clearance.

• Must reside in the United States and all work must be performed in the United States.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist (CIS) in ITSM or CSM.

• Experience implementing Now Assist, generative AI workflows, or other AI-powered ServiceNow capabilities.

• Experience supporting federal government programs and working within DevSecOps-aligned Agile teams.

• Familiarity with the ServiceNow data model, performance optimization, and platform upgrade processes.

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

• Strong problem-solving, communication, and collaboration skills with the ability to interface effectively across all levels of the organization.

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

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