B.HOM Property Operations Specialist (53571)

Who We Are 

B.HOM Student Living is a division of BH Management Services (BH), one of the nation's largest multifamily owners and operators. Established in 2020 to deliver specialized management services for student housing, B.HOM manages 30,000+ beds at 34 schools across the United States.   

Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, the team at BH and B.HOM strive to create a smarter way to live, invest, manage, and grow.    

We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of how far we’ve come and are ready to tackle what’s next. Come join us!  

Responsible for supporting operations with all aspects of property set up and helpdesk requests. The B.HOM Property Operations Specialist will track and support multiple areas to ensure all system platforms are set up and monitored for each location while complying with policy and procedures. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Supports the needs of multiple departments by answering questions through the Helpdesk queue within the standards set by the operations agreements and provides support for multiple platforms
• Completes procedures for assuring the quality of new and existing applications and platforms through validation and monitoring   
• Manages set up of properties based on set standards for upcoming acquisitions
• Analyze incoming reporting and parameters for accuracy prior to migration
• Handle all set up of assignments, set up of reporting packets, etc for the new acquisitions
• Track timeliness of daily submissions and deadlines
• Manage and update Entrata report packages as reporting changes within the platform
• Tracks issues and enhancements for existing platforms
• Validates and tests new or updated applications
• Supports operations departments with maintaining data structure, entering data and maintaining data  
• Ensures data consistency and help monitor integrity of data

Minimum Qualifications/Skills:

• Proficiency in MS Excel, Word, Enrata, PowerPoint, Zoom and Outlook  
• Strong reporting skills
• Strong verbal and written communication skills
• Ability to thrive in a fast-paced environment
• Ability to work with a diverse group of people and customers

• Minimum 2 - 3 years’ experience in property management operations with knowledge of on-site programs and services

Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs.

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job generally operates in a professional office environment, but may also occasionally opera