Customer Solutions Manager

General Information

Job Advert Title Customer Solutions Manager Location Sweden Function/Business Area Sales & Account Development Employment Class Permanent

Description

Customer Solutions Manager
About Astellas
Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com
Are you driven to make a real difference in the lives of patients?
We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.
Location and Working Environment

• Type of role full-time permanent.
• This position is field based in (Sweden), located in the western part of the country, in Stockholm and as reasonably required by the business travel is expected in line with your role, and 80% travel is expected in line with your role.
• Some limited, occasional travel in the Sweden (including overnight stays).

Astellas’ Responsible Flexibility Guidelines Statement- At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.
Purpose & Scope

• The Customer Solution Manager (CSMgr) acts as the business owner for their assigned territory and products. They are responsible for identifying and prioritizing opportunities or challenges that can improve patient access and drive sales of Astellas products. The CSMgr brings these opportunities, challenges, and related insights to the Brand Team and X KAM team to enable a coordinated, task force based execution.
• Key skills for the role include strong business acumen, account management, project management, and a high level of customer focus. Most importantly, the CSMgr must be able to identify opportunities, initiate collaborations, and build effective networks with relevant stakeholders such as healthcare professionals, payers, and other decision makers.
• The role also requires the ability to translate brand strategy into actionable tactics and to create customer access that enables sustainable business engagement.

Role and Responsibilities

• Driving business performance for the Astellas portfolio in the assigned territory, gathering insights for X KAM teams, and translating these insights into actionable plans.
• Operating with a true omni channel approach—remote/hybrid meetings, webinars, approved email, and face to face interactions—and contributing to regional or global co creation processes to ensure local alignment with global strategy.
• Ensuring accurate financial administration through the Concur system, completing required SOPs in the LMS, maintaining timely VEEVA reporting, and providing input for customer segmentation and account planning.
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