Training Manager - Security Operations

Job Description

Job Summary

The primary responsibility of the Security Training Manager at Wynn Resorts is to ensure the overall organization, development, and implementation of all training programs for the department’s safety and security policies and procedures, Forbes Five-Star standards, and the Wynn Resort Core Values and Behaviors. The Security Training Manager requires advanced organizational skills, strong leadership abilities, and the capacity to provide guidance, support and oversight to the Security Officers, shift counterparts and specialty security teams.  The Security Training Manager is accountable for new hire training, sustainment training development, instructor course implementation, lesson plan and policy development. The Security Training Manager may be tasked with additional duties and responsibilities as assigned by Senior Security Management.

Essential Duties

The essential duties of the Wynn Security Training Manger include leading academies, creating weekly sustainment training materials, developing and maintaining policies, procedures, and lesson plans for all aspects of Wynn Security and the Special Operations department training. The Wynn Security Training Manager will also assist with the hiring process of new employees, both armed and un-armed. The Wynn Security Training Manager will ensure that all security personnel are trained in accordance to department standards and approved lesson plans, up remain current with the latest security protocols and procedures for Wynn Las Vegas.

• Qualified candidates with a minimum of three years of experience in security training are strongly preferred for this position.
• Oversee and manage the training and development of all Security Operations and Special Operations employees including academy training and sustainment training programs.
• Ensure all aspects of Security academies and training are handled professionally and meet the Wynn Service Standards.
• Complete pre-academy checklists ensuring training dates are selected, training spaces and guest speakers are reserved in a timely manner for a revolving quarterly training calendar.
• Update curriculum and lesson plans to align with company or department policies and ensure consistency amongst all formats. Review, establish and maintain standard operating procedures and training lesson plans for the Security department.
• Provide administrative, management and leadership support to new hire employees throughout the shadow process and academies, including handling of complaints and disciplinary actions.
• Coordinate, develop, and manage departmental sustainment training. Collaborate with Security Management to identify areas for improvement in the Security operations and training programs.
• Assist with the hiring of new employees, including interviews, assessments, and range training for all armed and non-armed positions.
• Manage the Field Training Officer (FTO) program, including creating the policy and curriculum for the FTO program. This will include quarterly team meetings, train-the-trainer course development, oversight of FTO checklists and onboarding and training of FTO’s.
• Maintain all training logs and roster sheets including timekeeping punches and training code allocations.
• Coordinate and conduct CPR/AED and First Aid training for Security Operations.
• Collaborate with the Security Administration and Operations team to identify training deficiencies and implement corrective actions including one-on-one refresher training.
• Establish and maintain all recertification programs and tracking for all Security Operations.
• Oversee the ordering, inventory and control levels of all medical and training supplies and inventory items.
• Coordinate and complete off-property training programs with third-party vendors.
• Perform any other duties as assigned by Security Operations Management.

Qualifications

• Within 3 months of date of hire, obtain and maintain instructor certifications for CPR/AED, Defensive Tactics, Basic Life Safety, Range Safety Officer, and other certifications/instructor certifications as directed by Security Management.
• Must possess excellent communication skills, both verbal and written.
• Must have strong customer service skills.  Ability to deal with concerns involving guests, employees, and operational issues, all while maintaining a positive attitude.
• Strong ability to learn multiple computer systems and comprehensive understanding and utilization of Microsoft Office software.
• Must be able to work effectively in stressful, high-pressure situations
• Must have problem solving and decision making skills.
• Must be able to work independently or in a team environment.
• Must maintain confidentiality of patro