CMBD Automation Technical Engineer

This role offers a hybrid work schedule; offering the flexibility to work from home two days a week, while providing the opportunity for in-person collaboration. 

At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking.  We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks.  We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better.  Join us and be part of something new as we build tomorrow’s bank, today.

Overview:

Serves as an advanced technologist within ServiceNow Configuration Management Database (CMDB) environment. Responsibilities involve designing, implementing, and maintaining automation solutions to manage and update the Configuration Management Database (CMDB). This role ensures that CMDB data is accurate, complete, and current, supporting IT operations, service management processes and audit.

Primary Responsibilities:

• Design and implement automated processes for CMDB data collection, including discovery tools, service graph connectors, and APIs.

• Ensure seamless integration between CMDB and other technology systems, such as incident management and change management tools.

• Troubleshoot issues related to automation, monitor system performance, and optimize workflows for efficiency.

• Ensure the accuracy and completeness of CMDB data, addressing errors and identifying root causes.

• Identify opportunities for process improvement and automation within the CMDB and related processes.

• Document CMDB automation processes and provide training to other technical staff.

• Mentor the organization of CM services, concepts, policies, and procedures.

• Collaborate with other technology teams to understand their needs and ensure CMDB data meets their requirements.

• Adhere to M&T internal control standards, including participation of internal and external audit points together with any issues raised by external regulators as applicable.

• Develop a thorough understanding of technology and its functions, processes and operations. Remain current on business and market trends that may affect the Department and business lines.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

Education and Experience Required:

Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture

Education and Experience Preferred:

Bachelor’s degree in Computer Science or Computer Engineering

Minimum 6 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications

• Ability to translate complex business and functional requirements into structured high-quality implementations using any variety of industry standard approaches

• Advanced technical and analytical skills

• Advanced problem solving and troubleshooting skills, including identification of root causes

• Advanced knowledge and advanced expertise in industry and/or vendor technologies

• Able to solicit, gather, document, and analyze system specifications and requirements

• Ability to work independently and collaboratively with others in a team environment

• Ability to use effective facilitation skills and techniques to elicit and review requirements from a diverse range of stakeholders and group size

• Understanding of how supported technologies interact with other systems and services  

• Excellent written and verbal communication skills

• Effective influencing skills

• Process-oriented, adaptable, logical thinker

• Able to learn quickly in a rapid pace environment

• Knowledge of JavaScript and/or Python a plus

• Familiarity of agile principles a plus

• Strong understanding of CMDB concepts, ITIL processes, and automation technologies

• Experience with cloud platforms lik