Lead Technician - Heavy Equipment

Job Summary: The Lead Technician is responsible for performing inspections, diagnoses, and repairs of heavy equipment and/or related equipment or components, following established procedures and guidelines. Works as a leader of a team to provide mechanical services that satisfy customer needs and achieve departmental goals. Primarily responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of the company’s department goals. 

Shop Lead Technician position – 

Generally has more than 6 years of experience and/or demonstrated job-relevant knowledge/skills. A Lead Technician has a broad knowledge of the field’s standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting, and requires no supervision.

Essential Functions:

• Monitors physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to his/her supervisor

• Models and reinforces company policies/practices to ensure that work is performed in alignment with the company’s mission, vision, and values and collaboration with other Holt functions

• Achieves labor sales and utilization expectations as set by supervisor/manager to ensure team revenue targets are met

• Performs job duties of a Service Supervisor during periods of his/her absence

• Troubleshoots and diagnoses equipment malfunctions and failures

• Provides quality control/assurance inspections of completed tasks

• Disassembles and assembles machine components to manufacturer’s specifications through the use of hand tools, pneumatic tools, and any specialized tooling

• Rebuilds, repairs, reconditions, and maintains equipment and components

• Demonstrates good customer relations and support; communicates customer needs to shop management

• Plans and controls cost of repair jobs

• Completes parts orders and identifies parts for return

• Provides a significant amount of task and behavior-oriented supervision, mentoring, and training to others

• Maintains all equipment and work areas – keeps in good, clean, and orderly condition

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

• Works overtime as required by workload and customers’ needs

• Updates job knowledge by participating in educational opportunities; e.g., ProTech Technician Training Paths

• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Extensive knowledge of machines and tools, including their designs, uses, repair, and maintenance

• Proficient with current computer software, related hardware, and machine electronic systems

• Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance and communicate findings

• Operation and control skills - Controlling operations of equipment or systems

• Equipment selection skills - Determining the kind of tools and equipment needed to do a job

• Ability to operate a forklift and an overhead crane

• The ability to quickly and repeatedly operate the controls of a machine or a vehicle to the exact position

• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in a mechanical repair 

• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

• The ability to read, write, and understand information

• The ability to listen to and understand information and ideas presented through spoken words and sentences

 Additional Requirements:

• Owns a large and complete assortment of appropriate hand tools and may have some specialized tools

Education and Experience:

• More than 6 years of work-related skill, knowledge, or experience is preferred

• High school diploma or equivalent preferred

Travel:

• Some travel may be expected for this position

Physical Requirements:

• Must be able to move objects, and use abdominal and lower back muscles to provide support over