Partner Success Manager

About the Partner Success Manager at Headspace:

The Partner Success Manager sits on the Client Success Partnerships team, the central engine for driving value and growth within our established B2B channel partner ecosystem. Our team is responsible for the end-to-end success of partners and their derived clients, managing a portfolio that exceeds $9 million in revenue and achieving a strong 105% Annual Revenue Retention rate last year.

As we implement a new strategic partner tiering framework, this is an incredibly exciting time to join. This role offers a unique and deliberate career development path. You will begin by mastering our core business, managing a portfolio of direct clients to build a deep understanding of our members and value proposition. You will then evolve into a trusted day-to-day partner contact, leveraging that expertise to support and grow a portfolio of our reseller and aggregator partners ensuring their success through proactive engagement and operational support. This is a rare opportunity to build a comprehensive skill set in both client and partner success at a mission-driven company.

What you will do:

This role is designed to evolve, offering a unique opportunity to build a deep foundation in our client success motion before expanding into strategic partner management. Your responsibilities will grow with you.

Core Client Success Motion

• Initially, you will own a portfolio of our SMB and small Mid-Market clients, delivering our high-quality service model and managing the end-to-end client lifecycle.
• You will be a key contributor to successful client roll-outs, partnering closely with our Implementation Managers to guide clients through the implementation process and ensure a seamless launch experience.
• You will manage the client relationship, provide insightful reporting on value, and successfully execute client renewals.

Thoughtful Partner Advisor

• As you get up to speed on the client-facing responsibilities, you will begin managing relationships with a portfolio of our  reseller and aggregator partners, serving as their primary day-to-day contact.
• You will leverage your client expertise to support partners with their day-to-day needs, providing materials and answering questions to help them represent Headspace effectively.
• You will assist senior team members by supporting execution of partner plans, helping to track performance and flagging opportunities for additional engagement.
• You will share partner feedback with internal teams to support improvements to our product and service experience.

What you will bring:

Required Skills:

• 3+ years of experience in a client-facing role such as Customer Success, Partner Success, Relationship Management, or Account Management.
• Direct experience managing a book of business, including responsibility for client renewals, retention, or identifying expansion opportunities.
• A strong desire to learn, adapt, and grow, with an enthusiasm for mastering new skills and growing into a role that supports partner engagement and relationship coordination.
• Excellent project management and organizational skills, with a proven ability to manage multiple projects and relationships simultaneously.
• Strong presentation and communication skills, with the ability to confidently lead client meetings and translate data into a compelling story about value and performance.
• An empathetic, positive attitude and a desire to act as a trusted advisor for both clients and, eventually, partners.
• Experience acting as a liaison between external clients or stakeholders and internal teams, with an ability to coordinate and drive outcomes collaboratively.

Preferred Skills:

• Experience in the employee benefits, healthcare, or digital health industry is preferred.

Location: 

We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF) and Los Angeles (LA). Candidates must permanently reside in the US full-time.
For candidates with a primary residence in the greater SF and LA areas, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. 

Pay & Benefits:

The anticipated new hire base salary range for this full-time position is $75,000-$90,000 + equity + benefits.

Our salary ranges are based on the job, level, and loc