Director, Data Science

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

You will be responsible for the Chargeback process at PayPal World, you will lead the strategy, design, and management of the chargeback lifecycle within this new ecosystem. You will own the enforcement of chargeback policies, performance monitoring, and swiftly respond to emerging trends or threats in the payments ecosystem.
For more details on PayPal World please read the recent announcement: https://tinyurl.com/bdh6j8yd

Job Description:

Essential Responsibilities:

• Develop and implement the overall data science strategy, aligning with corporate goals and objectives.
• Lead the design and execution of advanced data science projects to support strategic decision-making.
• Collaborate with executive leadership to identify and prioritize data-driven opportunities.
• Oversee the development and maintenance of data infrastructure, ensuring scalability and efficiency.
• Ensure compliance with data privacy and security regulations.
• Drive innovation in data science practices and tools, staying ahead of industry trends.

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 2 years of experience leading others

Additional Responsibilities & Preferred Qualifications:

• 15+ years of experience in the payments industry with deep expertise in chargebacks, dispute resolution, and/or payment risk management.
• 5+ years of experience in people management roles is critical. Prior experience in setting up global teams is desirable.
• Strong understanding of the payments infrastructure, digital wallets, acquiring and issuing banks, and regulatory environment globally.
• Exceptional leadership and stakeholder management skills with experience collaborating across corporate and external ecosystems.
• Data-driven mindset with expertise in performance analytics and continuous process improvement.
• Experience in designing and managing chargeback or fraud dispute processes in a complex, multi-stakeholder, multi-regional payment ecosystem is highly desirable.

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus