IBS, ITOL, Mapping & Vulnerability Manager | S3 | Chief Information & Resilience Office | Multiple Locations

IBS, ITOL, Mapping & Vulnerability Manager | S3 | Chief Information & Resilience Office | Multiple Locations

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.

THE DIFFERENCE YOU MAKE

Santander UK is looking for an IBS, ITOL, Mapping & Vulnerability Manager based out of Unity Place, Milton Keynes or Glasgow.

The purpose of the role is to oversee the entire lifecycle of data within the organisation from acquisition and storage to analysis and dissemination. Responsible for ensuring that data assets are managed effectively, securely and in compliance with regulations and organisational policies.  

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Leading the annual Important Business Services (IBS) refresh and importance assessment, supported by structured methodologies and data validation controls.

• Delivering ITOL (Impact Tolerance) calibration using quantitative models and evidence-based challenge frameworks.

• Designing and maintaining end-to-end service mapping architecture, ensuring completeness, accuracy, and traceability across systems and processes.

• Implementing data-led dependency modelling across technology, cyber, data, and third-party ecosystems to identify systemic vulnerabilities.

• Developing mapping data models, lineage, and integration pipelines to enable consistent and scalable resilience insights.

• Establishing data quality frameworks and controls to ensure mapping integrity, consistency, and audit readiness.

• Driving vulnerability identification through advanced analytics, linking mapping outputs to risk registers, remediation actions, and Board-level MI.

• Providing SME challenge across multiple domains (technology, cyber, data, third-party) to ensure robust resilience outcomes.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience designing and implementing end-to-end service mapping, dependency modelling, or operational resilience frameworks (Required).

• Strong experience in data analysis, data modelling, and data-driven risk identification (Required).

• Experience working with IBS, ITOL, or regulatory resilience frameworks within financial services (Required).

• Experience delivering complex data integration or transformation programmes (Preferred).

Education

• Undergraduate degree in Data, Computer Science, Information Systems, Engineering, or related field (Preferred).

• Professional certifications in Data Management, Risk, or Operational Resilience frameworks (Preferred).

Languages

• English (Required).

Hard Skills

• <