Refugee Case Worker - 2024056

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks a Refugee Case Worker. This position assists with the provision of core services and provides short-term case management for refugee families in coordination with WR staff, local churches, and the broader community. This position will beresponsible for providing ongoing client services and administrative tasks for the receptions and placement and match grant programs. Position is based in Aurora and requires client visits throughout Kane and surrounding counties. 

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client Services
• Coordinate pre-arrival details for incoming refugees and their family
• Assist with securing safe, sanitary, and affordable housing for refugee clients prior to their arrival in the U.S.
• Work alongside the volunteer coordinator to ensure clients are well received from the airport and provided with material needs support upon arrival.
• Provide newly arriving refugee families with core services during the first year in the U.S.
• Assist staff with providing clients with initial and on-going orientations to life in the U.S.
• Ensure that clients promptly receive health screenings, public aid enrollment, ESL enrollment, social security application, WIC appointment (when needed), community resources, and help with phones & internet set-ups, and securing clothing/household items.
• Assist with lease signings and utility start-ups.
• Ensure clients have access to food assistance (gift cards and/or food pantries) when there is a delay in food stamps. Ensure clients know where the grocery stores are and provide an initial trip to the store when necessary.
• Request checks from the finance department and ensure clients receive funds in a timely manner to pay rent in the first 90 days and provide education/orientation to clients around paying housing and utility bills. Connect clients to financial resources when appropriate.
• Perform home visits and evaluations during the resettlement period (first 90 days post-arrival)
• Conduct additional screening and follow-up evaluations for cases with minors traveling alone
• Conduct additional home visits and financial budgeting assistance at day 180 and day 270 for clients enrolled in Match Grant to ensure self-sufficiency is achieved.
• Provide long term case management for clients beyond the first year, as needed
• Conduct comprehensive family assessment and financial budgeting assistance with each client, develop individual client service plans based on strengths and needs, and facilitate connections to appropriate services and resources
• Conduct home visits and regular check-ins throughout the first year to assess goal progression, to evaluate family stability and needs, and to provide support and guidance to clients through case management.
• Empower clients while providing them with tools necessary to meet their goals
• Provide mediation services between clients and outside entities (i.e., neighbors, landlords, volunteers, service providers, etc.) • Other duties as assigned
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Administrative Responsibilities
• Maintain timely and accurate client files, case notes, and reporting records
• Generate chronological case notes and code all services for clients in a CRM database in a timely manner • Prepare and complete required reports: monthly R&P reports, monthly team reports, and quarterly, semi-annual, and annual reports as needed
• Complete weekly skills progress assessments for newly-arrived refugee families and families who have been in the U.S. for 3, 7, and 11 months
• Actively p