Staff Pharmacist Supervisor - Closed Door (Chesterfield)

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

This role allows you the opportunity to step away from the day to day of patient care, and focus on business operations and people management. This is a great opportunity for someone who is a strong people leader, is metrics driven, and thrives in a fast-paced environment.

Location: 400 S Woods Mill Rd, Suite 100, Chesterfield, MO 63017

Responsibilities:

Team Management & Development

• Lead, coach, and mentor a team of Pharmacists, to ensure the delivery of top-tier care for our patients and clients.
• Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met.
• Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards.
• Oversee the onboarding process, ensuring agents are equipped with necessary tools, knowledge, and resources to succeed.
• Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement.
• Address underperformance promptly through coaching, improvement plans, or, when necessary, termination processes.

Operational Excellence

• Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals.
• Monitor and manage workflow queues to ensure timely and accurate resolution of tasks.
• Set clear performance targets for agents and ensure adherence to service level agreements (SLAs).
• Identify operational challenges and implement innovative, data-driven solutions to optimize team and queue performance and productivity.
• Deliver exceptional service and patient satisfaction by owning and solving all escalated patient concerns.

Compliance & Quality Assurance

• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance.
• Proactively identify and address any compliance risks or errors in operational processes.
• Ensure confidentiality of patient information and their records, and destruction of relevant documentation which contains patient information

Collaboration & Communication

• Foster open communication within the team to ensure alignment on goals and priorities.
• Communicate updates, changes, and best practices effectively to the team.

Leadership & Problem-Solving

• Serve as a role model for professionalism, accountability, and excellence in operations.
• Address escalations or complex issues promptly and effectively, ensuring satisfactory resolutions.
• Promote a positive work environment that values teamwork, accountability, and employee satisfaction.
• Foster continuous growth by developing Pharmacists and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.

Requirements:

• Graduated from an accredited College of Pharmacy.
• Active Missouri Pharmacist License in good standing and unrestricted with the Board of Pharmacy.
  • Licensure in any other state(s) preferred; will be required to obtain an Idaho pharmacist license, and any additional pharmacist licensure as needed.
• 5+ years of relevant work experience, including managing a team of 10 or more people. Strong leadership and coaching skills with the ability to motivate an