Director Retail Operations

As the Director of Retail Operations, you will be the driving force behind operational excellence, team development, and strategic execution across our retail footprint. This leadership role is ideal for someone passionate about building high-performing teams, optimizing processes, and delivering exceptional customer experiences.

• Lead and Inspire: Provide consistent leadership to Retail Operations Managers, ensuring alignment with company policies, procedures, and performance standards.
• Drive Operational Excellence: Implement and enforce retail processes that enhance product quality and elevate team performance.
• Maximize Financial Impact: Strategically place the right talent in the right roles to optimize contribution margins across geographic regions.
• Cross-Functional Collaboration: Build strong partnerships with Divisions, Field Support, Recruiting, Training, HR, and Client Services to ensure seamless operations.
• Performance Communication: Deliver timely updates on operational performance to internal stakeholders, fostering transparency and accountability.
• Retail Training Leadership: Design and execute impactful training programs that empower teams and elevate service standards.
• Talent Acquisition & Development: Recruit, interview, and hire management-level talent while nurturing growth and career progression.
• Asset Oversight: Conduct regular inspections of company equipment to ensure proper maintenance and operational readiness.
• Administrative Excellence: Ensure all required documentation and reports are submitted accurately and on time.

This role offers a dynamic blend of strategic leadership and hands-on operational management, with extensive travel and direct supervisory responsibilities. If you're ready to shape the future of retail operations and make a measurable impact, we want to hear from you

To thrive in this role, the ideal candidate will bring a blend of strategic leadership, operational expertise, and people development skills. We’re looking for someone who can lead with purpose, drive performance, and elevate the retail experience across all touchpoints.

Required Qualifications:

• Education & Experience
  Bachelor’s degree from a four-year college or university
  Minimum of 2 years of related experience in retail operations, leadership, or training
  Equivalent combinations of education and experience will be considered
• Leadership & Management
  Proven ability to lead and develop high-performing teams
  Experience in recruiting, interviewing, and hiring for management-level roles
  Strong supervisory skills with a track record of driving results
• Operational Expertise
  Deep understanding of retail processes, policies, and procedures
  Ability to implement and enforce operational standards across multiple locations
  Experience collaborating with cross-functional teams including HR, Training, Recruiting, and Client Services
• Technical Proficiency
  Proficient in PC and SalesTrak NG
  Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
• Communication & Collaboration
  Excellent verbal and written communication skills
  Ability to communicate performance metrics and operational updates clearly and effectively
  Strong relationship-building skills across departments and teams
• Additional Requirements
  Valid driver’s license
  Willingness to travel extensively across office and field environments
  English fluency required; bilingual skills may be necessary based on business needs

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