Product Manager – Business Operations

About Routeware, Inc.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission:

• Transform waste collection to drive a better future for generations to come.

Our Values:

• Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
• Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
• Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

POSITION OVERVIEW

Routeware’s Business Operations product line manages the all-in-one connected front and back office for private haulers. Our customer is a municipal program manager; our user is a resident who just wants to know if Tuesday is a holiday and whether pizza boxes go in recycling.

We’re hiring a Product Manager to help drive day-to-day execution on this product line. You’ll partner closely with the VP of Product, taking on roadmap delivery, story writing, sprint execution, and validation work. Over time, as we unify teams and integrate further with the rest of the Routeware platform, your scope and ownership will grow. You’ll also work with a distributed engineering team that includes offshore developers, which means written clarity, detailed acceptance criteria, and async-friendly working habits matter.

This is a meaningful seat for a PM with a few years under their belt who wants to ship product in a B2B SaaS environment with a real societal impact. It’s also a great place to apply AI to a real-world problem, both exploring opportunities and helping ship production features that drive adoption.

RESPONSIBILITIES

• Roadmap Execution & Delivery: Partner closely with the VP of Product to execute the product line roadmap. Own daily execution: discovery, story writing, sprint planning, acceptance criteria, and validation. Ship clean, on time, and with quality.
• Cross-Product Collaboration: Contribute to integration work between Business Operations and the broader Routeware platform. Partner with PMs on adjacent product lines as we work toward a more unified portfolio.
• Distributed Delivery & Engineering Partnership: Work effectively with a distributed engineering team that includes offshore developers. Write specs that don’t require a hallway conversation to interpret. Run sprint ceremonies in an async-friendly way.
• AI Feature Delivery: Help identify, scope, and ship AI-powered capabilities in the resident journey — smarter search, conversational sorting guidance, personalized education, contamination reduction.
• Launch & Adoption: Partner with Marketing, CS, and Support on go-to-market — release readiness, internal enablement, customer comms, and adoption tracking after launch.
• Voice of Customer & Measurement: Stay close to Support and Customer Success — triage escalations, feed real-world signal back into the roadmap, and track KPIs for your scope (adoption, engagement, education effectiveness).

QUALIFICATIONS

Required

• Background shipping B2B products. You understand engagement, retention, and how to design for a non-expert end user.
• 2–3+ years in Produ