Sr. Order Management Associate

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Position Summary

Navico Group is looking for a personable driven Senior Order Management Associate who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction.

Essential Responsibilities

• Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.
• Perform order validation and exception resolution such as pricing issues.
• Handle any order-related issues or customer complaints promptly and efficiently.
• Keep accurate records of all orders, including purchase orders and order confirmations.
• To work as part of a team and deliver high quality work by interacting with the customer and providing exceptional service.
• Order monitoring, credits/cancellations and purchase order revisions
• Manage customer service issues related to returns, exchanges and order modifications.
• Follow established policies & procedures as laid out in SOP’s and other relevant process documents.
• Work closely with sales, logistics, and finance teams to ensure seamless order processing.
• Responsible for handling inbound customer calls/emails relating to orders, products, and services.
• Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

• High school diploma or equivalent
• 3+ years in order management, customer service or related field
• Familiarity with order processing systems and software, such as SAP, Oracle or CRM
• Basic knowledge of data analysis and reporting
• Patience, empathy, and professionalism
• Strong written and verbal communication skills
• Effective time management, prioritization, and problem-solving skills
• High degree of accuracy and attention to detail.

Preferred Qualifications:

• Background in supply chain, retail or manufacturing field a plus
• Basic knowledge of Microsoft Office Suite

Working Conditions

• Normal office working conditions. Typically requires prolonged sitting with consistent computer functionality
• Ability to communicate information and ideas for others to understand by phone, email, and/or messaging
• Required work during regular work week of Monday through Friday 8am-5pm, with occasional weekend work during season
• Ability to communicate information and ideas for others to understand by phone, email, and/or messaging
• Navico Group promotes a” dress for your day” dress code which may include casual, business casual or business professional attire
• Travel less than 10%

The anticipated pay range for this position is $41,500 - $62,300, annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader