Front Desk Supervisor

A bit about usAt Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.  Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.
From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. 
The impact you'll haveAt Placemakr, our obsession with exceptional service doesn’t stop at our guests, residents and partners – it encompasses our team members as well. As a Front Desk Supervisor, you will play a pivotal role in ensuring a seamless and collaborative experience for our team members while setting the tone for our front of house operations. We are seeking individuals who champion Placemakr’s Community Norms and take a hands-on approach to supporting the day-to-day efficacy of front desk operations. As an integral member of our on-site property team and a future leader at Placemakr, you will embody our Property Team Mission with each guest and team member interaction, lead by example to uphold a positive team culture in alignment with property goals, and ultimately ensure that our guests are delighted by the experiences our Guest Experience Associates create.  
This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational.
Our benefits & perksCompetitive pay, stock options and generous monthly bonus program of up to $500/monthFlexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for allTransparent position development which provides you with the ability to increase your pay by $2/hr Management Training ProgramExclusive, Placemakr-branded swag through our Placemakr Stars ProgramWeekly paychecksYearly uniform stipendMedical, Vision & Dental Insurance with options for Flexible Spending AccountsPaid Parental LeavePaid Life Insurance401k + 4% employer matching program Paid Time Off to allow time for you to recharge ZayZoon as an option to access your paycheck before your payday Plus, discounts to stay at select Placemakr properties all over the US
This position will be based in Santa Clara, CA.The pay rate is $30.75/hour.

Your typical day

• Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider. 
• Foster a "one team" mentality by collaborating effectively with all property team members, contributing to a cohesive and supportive work environment. 
• Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations. 
• Spend 100% of your time playing an active role in managing day-to-day execution, including providing support to your front desk team and our guests with any tasks necessary to maintain operational excellence (including check-ins and check-outs, room assignments and answering guest questions), delegating tasks, resolving open balances and effectively communicating across departments. 
• Conduct regular audits of team member’s check-in and check-out processes to ensure adherence to company standards and provide feedback to your property leader on observed trends or issues. 
• Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including employee engagement ratings, NPS scores, brand standards, and consistently positive customer reviews. 
• Effectively resolve escalated guest issues with autonomy, exercising exceptional judgement and decision-making skills. 
• Consistently train new