Client Services Manager, Labs

The ideal candidate would have the following qualities/skills:

• Regular attendance and punctuality
• Ability to prioritize, multitask assignments, and problem-solve
• Be in the office during normal business hours to take client calls
• Ensure that the requirements of the client are well defined, understood, and communicated to the laboratory staff through LIMS logins, program specifications, lab notes, and project kick-off meetings
• Excellent communicator capable of leading a team.
• Ability to motivate team members and train them when necessary
• Manage Project Management team and Field team
• Seek opportunities to increase productivity within the Project Management and Field teams
• Ability to use (or learn to use) LIMS and other computer software
• Ability to work under pressure
• Organizational skills

The ideal candidate would possess:

• Bachelor's degree in a Science or English field
• Experience in an analytical laboratory
• Supervisor/Management experience would be a plus

This position will work closely with Laboratory management, leading the Project Management and Field Technician Teams.  They will be responsible for the following:

• Prompt report turnaround to maintain client satisfaction
• Assistance in training
• Answering/directing client phone calls
• Assisting with Chain of Custody review, reports, and invoicing as needed
• Managing pre-logged work orders, the field schedule, and schedule changes
• Scheduling of team members to maintain coverage daily

 

Essential Functions

• Work with the Operations Manager to ensure prompt report turnaround to maintain client satisfaction
• Supervise field services team, sample receiving team, and project managers to create a seamless throughput of data
• Answer/direct client phone calls and concerns to the appropriate staff
• Assist with review of chains of custody, reports, and invoicing as needed
• Manage pre-logged work orders, the field schedule, and schedule changes
• Performs other job-related duties as assigned

Supervisor Responsibilities

• Supervises, hires, trains, provides work direction, and problem-solving assistance for employees; also oversees the daily operations of client-facing staff

Required Qualifications

• EDUCATION REQUIREMENT – Bachelor’s degree in science- or English-related field
• Experience in project management for an analytical laboratory
• Supervisory experience is a plus
• Familiarity with EPA, ASTM, SM, etc. methodologies

Knowledge, Skills & Abilities

• General knowledge of chemistry and lab operations; ability to properly review data and reports for the various methods used
• Strong verbal and written communication skills
• Management skills; ability to lead a team and provide training and guidance to subordinates
• Professional demeanor and appearance; ability to serve as a representative of the company; ability to work with clients regarding lab supplies and analysis
• Ability to prioritize and multi-task
• Organizational skills and attention to detail
• Proficiency in Microsoft Office programs, including MS Word and Excel
• Ability to read, count, and write to accurately complete all documentation

Work Environment

While performing the duties of this job, the employee regularly works in a laboratory setting. 

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Sitting for extended periods and the use of hands to finger is common. Hearing and vision within normal ranges is helpful for normal conversations, to receive ordinary information and to prepare or inspect documents.  Duties frequently involve repetitive motions and eye/hand/foot coordination.  Testing priorities and timelines may serve as a source of emotional stress. 
• The employee is occasionally required to walk, lift, carry, balance, push, pull, kneel, crouch, reach, handle, grasp, and feel.
• Use of applicable Personal Protective Equipment is mandatory when in the lab.

Travel

Not applicable

Other Duties

Please note this job description is intended to describe