University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Barista; Penn Dining Services

Job Profile Title

Barista

Job Description Summary

Residential & Hospitality Services is one of 17 departments reporting to the Division of Business Services. Consistent with the Business Services mission, our underlying philosophy is to provide our clients with high quality services in a fiscally responsible manner. Residential & Hospitality Services is a group of dedicated, innovative, and student-centered staff that oversee the on-campus living and dining, as well as conferences, programs and events hosted at Penn. The team works closely with other partners to provide students and guests with services that support living and learning at the University of Pennsylvania.

As the University’s foodservice professionals, we oversee food operations and dining services and consult on all food-related planning issues. Our mission is to ensure the delivery of consistent, high-quality food to a diverse on-campus clientele.

The team behind Penn Dining is made up of talented chefs, managers, cashiers, dishwashers, servers, and administrators who are dedicated to delivering consistent, high-quality food to a diverse on-campus clientele through a wide variety of venues.

Job Description

Job Duties:

Baristas must represent both in a friendly, professional, courteous, and efficient manner and set a positive tone for all customer interactions. The Barista is required to follow all customer service, cash handling, safety, sanitation and quality assurance policies and procedures. They communicate with customers about the foods being served, including the names, main ingredients and basic preparation techniques used to produce each food. Baristas must be knowledgeable about unit information and policies. Baristas must enforce the meal contract and entrance policies fairly and without prejudice and should endeavor to promptly mitigate any questions, problems, or potential conflicts with customers due to misunderstandings, under the guidance of unit leaders and management. This position prepares, displays, decorates, garnishes, serves, re-stocks and stores ingredients and food items in a safe and sanitary manner, whether hot or cold. The Barista promptly and constantly cleans and sanitizes all work, preparation and customer service areas, and work tools & utensils, utilizing proper safety equipment and chemicals and all associated sanitation and HACCP guidelines. The Barista also controls proper portion sizes for all foods served through the use of proper utensils and serving and slicing techniques. Communicates effectively with kitchen, management and other employees concerning customer flow, food supplies and other service needs. Responsible for the storage, labeling, dating and prompt return of all food and supplies before, during and after service periods. Will also assist in var