Learning Specialist I

Here at MAPFRE Insurance, we pride ourselves on our employees' talent, commitment and ability to innovate with purpose.  We recognize the value that our Training and Instructional Design team brings to MAPFRE and are looking to hire an individual who embodies these qualities every day!

 

As a Learning Specialist, you will play a vital role in delivering exceptional learning experiences to our employees. If you are passionate about working with others and ensuring they have the best experience possible through real life interactions, then this is the perfect position for you!  

 

This is an on-site position at our Webster, MA campus.

 

You will be eligible for comprehensive benefits as of Day One. 

 

This position pays between $60K - $80 to start, depending upon experience.

 

Job Summary

Supports the company’s need to ensure newly hired and existing internal and vendor employees are properly and professionally trained in a variety of skills. Collaborates with enterprise business leaders and team members to identify and assess training needs. Designs, develops and implements engaging and effective learning solutions to expand individual and organizational skills, including e-learning programs. Works with management and business team members to develop and maintain knowledge bases that include reference materials, system procedures, and leader and instructional guides to ensure program integrity. Facilitates classroom and virtual learning activities and programs focused on technical systems, skill development, on-the-job employee coaching and customer-centric service related topics.

 

Knowledge, Skills and Abilities

• Lead, facilitate, and deliver training through a variety of methodologies included but not limited to classroom sessions, Web-based instruction (Teams, WebEx and Zoom, etc.) remote and onsite coaching sessions, and on-the-job training.
• Serve as program manager for assigned curriculum, ensuring content stays relevant, up-to-date and consistent with company business strategy and KPI goals.
• Design and develop instructional curricula and courseware including but not limited to, instructor led training modules for onsite, remote and hybrid learning.
• Conduct needs analysis/meetings to review skill gaps and training needs.
• Develop strong relationships and rapport with business partners to assist with identifying customer centric related challenges and address performance situations requiring training.
• Formulate outlines and determine instructional methods, such as individual training, group instruction, demonstrations, meetings, job aids, performance support tools, Webinars, and workshops or self-guided modules, including e-learning. 
• Assist in maintaining the integrity of the Learning Management System (LMS) by ensuring learning item descriptions and goals are detailed and accurate and learning transcripts are updated upon course completion.
• Measure effectiveness of training programs and develop reports and program analysis as needed.
• Provide strategic insight to leadership for continuous evolution of training programs.
• Adheres to company policies and procedures as outlined in the Human Resources Policy Guide and follows departmental and functional area standards, rules, guidelines, processes, and policies as identified by management.

Instructional Design and Knowledge Management experience, preferred

Looking for a candidate who is agile with experience in a high volume, fast paced environment.

Proficient in all MS Products required; working knowledge of MS Teams helpful.

Willingness and ability to travel to other Company locations may be required, based on business need (10-20%) 

 

Additional Knowledge, Skills and Abilities
Education:  Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
Experience:  2 - 4 years - or Associates Degree equivalent plus 4 - 6 years.
Knowledge:  General knowledge of industry practices, standards, and concepts within field of work.  Applies them to perform work requiring analytical busi