Salesforce Business Analyst

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.  

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

Salesforce Business Analyst

Role: 

The Salesforce Business Analyst is a full-time role that acts as a liaison between the business and the tech team in deeply understanding Salesforce functionalities and complex business processes. They will be responsible for gathering and understanding business requirements, process mapping, and working in conjunction with our Salesforce Development team to put together solutions that follow Salesforce best practices while satisfying the needs of our stakeholders.

As a Salesforce Business Analyst with Cars Commerce, you will gain exposure to a wide variety of teams and their processes including Sales, Service, Support, Marketing, and Fulfillment to identify business challenges and design solutions to solve them proactively. The ideal candidate is able to display critical thinking skills, interpret information, and apply solid judgment in decision-making. This role will fall within a team of Salesforce Business Analysts, Salesforce Administrators, and Salesforce Developers who work together to design and implement solutions that support business goals. As a team, we value creativity, open communication, and a results-driven approach to our work.

Responsibilities: 

Work closely with business stakeholders to understand their requirements and translate them into functional requirements for Salesforce.

• Conduct research, analyze data, and create process maps to identify areas for improvement in Salesforce processes.
• Translate aligned requirements and solution recommendations into technical requirements that adhere to best practices to optimize system performance and satisfy business needs
• Create and maintain documentation related to Salesforce processes, functional requirements, and solution design.
• Create user stories for the sprint team and participate in backlog grooming. 
• Facilitate meetings and workshops with stakeholders and project teams to gather requirements, and discuss solution designs for planned or unplanned work.
• Develop As-Is / To-Be process mapping as part of communicating changes to the system.
• Assist in orchestration of user acceptance testing (UAT) ensure a successful deployment of Salesforce solutions.
• Collaborate with the rest of the Salesforce CRM team to provide day to day support.
• Comply with and ensure compliance of security/IT General Control policies in relation to Salesforce per standard operations within a publicly-traded organization

Required Skills and Experience:

• Minimum 3 years experience gathering, analyzing, and translating business requirements into functional requirements for Salesforce solutions.
• Skilled in self managing workload and switching priorities to meet deadlines or changing business needs.  
• Firm understanding of process improvement (Identifying/measuring opportu