Store Manager

WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.

Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

 

WHAT WE BELIEVE IN

Here at Valentino, We act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

WHO WE ARE LOOKING FOR 

 

 

A Store Manager for our New Soho Boutique opening this Winter 2024. The Store Manager role is a key partner to create and execute business strategy to develop the Store as a place for client engagement and connection. Ensure the budget and targets achievement, drive strategic performance and all KPI’s. Will be an Ambassador of the Maison and embody its values.

 

Key Responsibilities: Team Management:

• Foster a «couture service» mindset and act as a role model.
• Encourage creativity and colleague centric mindset within the team.
• Ensure proper and timely communication of company contents through: morning briefings, products and CRM trainings
• Build the best team through talent retention and recruitment ensuring career development and succession plans with HR support.
• Ensure coaching and development to all team members to develop their skills and qualities by managing their performance, providing feedback, foster their motivation and carrying out periodical touch bases.
• Responsible for all team planning, organize and plan the activities verifying day-to-day execution.
• Take all the necessary measures in order to create and maintain a motivated, positive and safe work environment; manage all delicate situations regarding store personnel, according to Company policies and employment laws.
• Regularly organize store meetings and keeps the team informed regarding store performance and sales objectives.
• Assign quantitative and qualitative objectives and ensures they are achieved
• Conducts team annual performance appraisal by analyzing the results and according to Company rules of conduct.
• Ensure that all state and federal labor laws are communicated and followed

Client Centric Activities:

• Constantly aimed at satisfying the customer. Guarantee excellent Client Experience by monitoring sales activities; ensure that standards of Valentino Client Journey is followed at all times.
• Implement clienteling in the store and ensure clients engagement, recruitment, retention and upgrading with high attention on local domestic clients.
• Maintain and develop external relations with network and prestigious people, clients and third partners, in order to promote brand loyalty and expand the network.
• Impeccable management of the client database including client assignment and reassignment, responsible for promoting brand loyalty according to CRM Company requirements, develops direct marketing actions towards loyal and inactive clients.
• Ensure the inclusion of digital tools and assets in the client journey and in the clienteling routine.
• Assist Team Manager (if applicable) to manage all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints). Ensure the respect of Company procedures regarding sales and after sales processes
• Continuously develop knowledge and information about HQs and corporate guidelines.

Merchandise:

• Ensure all stockroom procedures (delivery, handling and management) are strictly followed.

 

• Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
• Partner with Team Manager, merchandise team on seasonal buys
• Constantly monitor the correct rotation of the products and verifies