Software Engineer III - Application Support

Company Description

The City of San Antonio's mission is to deliver quality City services and commit to achieve San Antonio's vision of prosperity for our diverse, vibrant, and historic community.

Our approximately 12,000 employees are critical in the delivery of quality services to the residents of the City of San Antonio. The commitment our employees demonstrate to their jobs and to the advancement of the City's goals is the key to our success in mission accomplishment.

The City of San Antonio has identified four core values - Teamwork, Professionalism, Integrity, and Innovation - to efficiently and effectively inspire, motivate, lead, develop and empower employees in order to serve the public economically, ethically, equitably, and continuously improve and promote the high performance of government.

To ensure commitment to these values and to further integrate them with our organizational mission and vision, it is imperative that we seek these behaviors in the people we hire.

Job Description

Under general supervision, is responsible for designing, developing, coding, testing, implementing, and supporting software products (application software and systems, end user applications, systems software, mobile/web applications, database products, etc.) that are delivered on time and within budget. Delivers expertise in a range of areas, including product licensing, systems design, testing and implementation of software systems and data flow designs to create the design for a new system. May be assigned to either development,involving writing new programs, or support functions, involving upgrades, maintenance, or issues resolution to existing applications and multiple enterprise systems. Exercises technical supervision over assigned staff.
 

***Applicant must reside within 100 miles (2 hour commute) of the City of San Antonio.***
 

Work Location 
100 W Houston Street (City Tower), San Antonio, Texas 78205

Work Hours
7:45 a.m. - 4:30 p.m., Monday - Friday; on-call evenings and weekends as required. 
* * * Employees are required to be on-site 1 day per month or as required. * * * 

Essential Job Functions

• Plans, develops, builds, and supports complex systems, applications, and solutions in the software life cycle that may have multiple enterprise system-wide or platform impact and integrates across the enterprise and involve multiple technical environments and disciplines.

• Troubleshoots escalated support problems for existing multiple enterprise information systems, performs root cause analysis and impact of the defect, and applies operation break fixes and other proactive maintenance activities until permanent solutions can be implemented.
• Leads the technical evaluation and selection process for improving multiple enterprise system, platform, and application performance by overseeing and participating in gap analysis studies, feasible alternative solutions, and recommending and/or approving the scope of modifications.
• Coaches and mentors other Engineers and applies a broad knowledge of principles, practices, and procedures to complete complex software engineering assignments across multiple enterprise systems and platforms.
• Leads planning efforts with management.
• Coordinates and works on multiple cross-functional initiatives, systems, applications, teams, product, and/or project and serves as an internal advisor.
• Designs, develops and sets standards and expectations of technical requirements gathering relative to software systems.
• Reviews, recommends and implements changes and enhancements for improved systems, applications, and/or platform availability, reliability, and performance.
• Oversees configuration management process to baseline code updates and develop software using Agile software development processes across multiple enterprise systems and platforms.
• Performs related duties and fulfills responsibilities as required.

Qualifications

• Bachelor's Degree from an accredited college or university.
• Seven (7) years of work experience in software development and/or database design and support.
• Seven (7) years of work experience in developing, implementing, optimizing, and maintaining complex software solutions to include deploying and debugging complex systems.

Preferred Qualifications 

• Bachelor's Degree from an accredited college or university.
• Seven (7) years of work experience in software development and/or database design and support. 
• Seven (7) years of work experience developing, implementing, optimizing, and maintaining complex software solutions to include deploying and debugging complex systems.  
• Experience working in