Intelligence Senior Analyst

Citi’s Personal Bank (PB), a global leader in credit cards, wealth management and commercial banking, serves as a trusted partner to more than 110 million customers in 19 countries worldwide, providing financial services that enable growth and economic progress. The Personal Bank operates four business lines — Branded Cards, Retail Services, Retail Banking and Commercial Banking — in three priority markets: Asia, Mexico and the U.S. Over the past few years, our business has transformed to become a simpler, leaner, focused franchise.

Citi is on a journey to become a world-class digital bank has tangibly accelerated with a mobile-first strategic focus and deployment of a new, agile operating model fostered massive improvements in the design and delivery of digital features and in the customer experience. As a result, the franchise has seen significant growth in the number of digital users, mobile downloads and digital engagement.

About the PB Fraud Prevention Organization:

The financial crimes environment continues to be challenging, with cybercrime worldwide remaining highly lucrative and criminals becoming more organized and sophisticated, making it harder to distinguish between real and fraudulent customers. To combat the agile threat, the PB Fraud Prevention organization operates leveraging an intelligence-led, threat driven model that targets fraud along the entire fraud lifecycle, enabling the integration of analysis, dissemination of information and coordination of action with speed and agility across businesses and regions.

Role & Responsibilities:

This role resides in the Fraud Fusion Center (FFC) team of the Fraud Prevention organization, responsible for synthesizing and analyzing intelligence from a variety of sources (Citi and external data) to evaluate risk and mitigate loss throughout the entire Fraud Lifecycle.

• Conduct analysis to identify at risk accounts and trends, process data, manage projects and maintain metrics.  
• Liaison and engagement between the Fraud Fusion Center and external partners, including peer institutions, law enforcement, working groups and financial institution associations.
• Partner closely within GCB (e.g., Fraud Policy & Strategy, Data Analytics) and other Citi groups (e.g., Anti-Money Laundering, Institutional Clients Group, Citi Security & Investigative Services) to develop cross-functional teams, processes to illuminate emerging cyber fraud tactics, share intelligence and trends affecting Citi Group to enhance the overall effectiveness of the FFC.
• Assist in developing and documenting processes, and assure they are followed to ensure best practices are utilized for fraud identification, escalation, and mitigation of at-risk accounts.
• Proactively plan and prioritize work according to criticality and shifting priorities/strategies, while balancing need to drive longer-term initiatives.
• Document, file and maintain investigative and analytical work products in appropriate case management systems.

Education & Experience:

• Bachelor’s Degree or equivalent experience
• 5+ years of relevant work experience, with 3+ in financial crime analytical, case management or comparable function.
• Solid understanding of financial crimes, cyber enabled fraud, and threats.
• Strong knowledge and understanding of effective tools, resources, and methods to be leveraged to detect cyber enabled fraud, trigger alerts, and enhance analysis and situational awareness.
• Experience utilizing SQL, Python or related tools to conduct link analysis and identify networks conducting financial crime preferred.
• Experience conducting presentations, briefings and organizing working groups is a plus.
• Skills:
• Excellent analytical capability with the ability to quickly digest information and identify significant indicators and validate the same to assess potential risk and impacts to accounts and GCB.
• Effective in building/partnering with cross-functional teams and creating/sustaining networks with strong collaborative efforts. \
• Ability to compile data and intelligence from a variety of sources into a comprehensive summary which is easily comprehended.
• Excellent communicator with strong written and verbal communication skills; ability to create and deliver compelling presentations